Senior Deployment Engineer for AI Integration

About

Drive customer experience innovation as Siena's Senior Deployment Engineer specializing in AI agents. This remote role focuses on technical implementation and integration within deployment pods.

In this pivotal role at Siena, you will engage with strategic accounts as the technical expert within the deployment team. Your expertise will allow you to tackle complex integration challenges, configure helpdesk setups, and drive automation solutions that enhance customer interactions. You'll leverage your knowledge of AI agents to ensure seamless experiences across platforms while contributing to shared documentation.

Responsibilities

• Embed with accounts as part of the deployment pod
• Diagnose and resolve integration and configuration issues
• Build custom automations for unique account needs
• Own account onboarding, ensuring smooth setups
• Identify patterns for future product enhancements

Requirements

• 5+ years in technical implementation or integration engineering
• Strong knowledge of helpdesk platforms like Zendesk
• AI-fluency and understanding of LLM-powered agents
• Experience with Shopify and REST APIs
• Comfortable in customer-facing technical discussions

Shape the future of customer experiences by leveraging your technical skills at Siena.