Information Technology Subject Matter Expert (ITSME)

About

The State of Connecticut, Department of Administrative Services (DAS), Bureau of Information Technology Solutions (BITS), DevOps and Cloud Engineering, is currently accepting applications for an Information Technology Subject Matter Expert (ITSME).

DAS provides timely and cost-effective services to state agencies, state employees, municipalities, private industry, and the public. DAS offers a diverse array of programs, encompassing statewide human resources, information technology, fleet vehicle services, building and construction, procurement, grants administration, and beyond.

Position Highlights

• Full time
• Monday through Friday
• 40 hours per week-must work within the hours of 7:30 a.m. to 6:00 p.m. with one (1) hour for lunch
• Location: 450 Columbus Blvd, Hartford, CT
• This hybrid position is eligible to apply for telework in accordance with the Telework Policy. The Policy can be found HERE.
• P-4 (Engineering, Scientific and Technical) Bargaining Unit

What We Can Offer You

• Professional growth and development opportunities
• A healthy work/life balance to all employees

The Role

The Information Technology Subject Matter Expert (ITSME)-DevOps and Cloud Engineer, role will:

• Infrastructure Automation – Design, implement, and maintain automated infrastructure provisioning and configuration management using industry standard DevOps tools.
• Continuous Integration/Continuous Deployment – Develop and manage CI/CD pipelines to streamline code deployment, ensuring secure, high-quality releases that adhere to industry best practices.
• Monitoring and logging – Setup monitoring, logging, and alerting systems to ensure system performance and reliability.
• Collaboration and Mentorship – Collaborate with other teams to foster a “Be One Team” culture while mentoring junior engineers and providing guidance on best practices.
• Strategic Planning and Systems Thinking – Understand the whole rather than just individual parts.
• Perform related duties as required.

Purpose of Job Class (Nature of Work)

In a state agency supporting a highly complex Information Technology (IT) environment this class is accountable for functioning as a Subject Matter Expert in one of the following functional IT areas: networking, security, systems development, systems programming or database administration. This class also provides technical leadership and consultation in the areas of architecture, application design, systems programming, system integration, and/or database management OR the analysis, development and operational support of highly complex technologies affecting multiple infrastructure areas.

Examples of Duties

• Acts as a full project manager;
• Participates in the development of architectural designs;
• Recommends policies, procedures, and associated technical implementation standards;
• Researches, designs, analyzes, develops and enhances new and highly complex infrastructure projects in support of agency information systems;
• Participates in the design of and configures infrastructure systems that optimize information access capabilities and ensures the security and integrity of these systems;
• Provides consulting in a technology area, such as IT security, network architecture (including LAN/WAN design), platform architecture (including mainframe and desktop hardware and software selection), middleware architecture (including messaging and physical data architecture);
• Acts as a consultant to management and individual employees regarding area of expertise including technical leadership and consultation in the areas of architecture and application design, systems programming, system integration, and/or database management or the analysis and development of highly complex technologies affecting multiple infrastructure areas;
• Serves as Subject Matter Expert on various IT project teams;
• Researches and analyzes technology trends and assists in the development of infrastructure technology strategy and standards;
• Troubleshoots existing infrastructure systems to identify errors or deficiencies;
• Recommends and implements software, hardware and configuration changes to improve system performance;
• Participates in defining architecture and technology standards to optimize system performance and integrity;
• Participates in long-term infrastructure technology strategy development and planning;
• Recommends new tools, technologies, and platforms to be implemented;
• Assists in the development of a comprehensive disaster recovery plan;
• Provides technical leadership;
• Provides assistance with escalated Tier III support issues;
• Works on multiple projects including complex integration efforts and transitioning applications to new technologies;
• Defines and develops the project scope of multiple complex projects;
• Makes recommendations towards buy versus build decisions surrounding applications;
• Designs component architectures, making use of multiple tiers to provide insulation to changes from application interfaces and databases;
• Participates in the evaluation and selection process for application packages to meet solutions;
• Recommends testing tools, middleware, and database management systems;
• Documents changes to architecture and conversion plans;
• Develops and maintains system and application architecture diagrams;
• Assists in organization-wide data modeling and database design;
• Participates in the definition of data architecture standards, policies and procedures for the organization structure, attributes and nomenclature of data elements;
• Assists in the design and construction of data architectures, operational data stores, and data marts;
• Performs related duties as required.

Knowledge, Skill and Ability

Considerable knowledge of:

• current methods of information systems analysis, design and development;
• principles, practices and techniques of information technology;
• applications systems development principles, techniques and development;
• principles and techniques of computer programming and languages;
• principles and theories of business planning functions;
• project management principles and techniques;
• principles and techniques of systems analysis and design;
• computer operating systems and databases;
• business re-engineering process;
• principles of data modeling and related tools;
• distributed systems architecture, network, middleware and object oriented analysis;

Considerable:

• interpersonal skills;
• oral and written communication skills;
• skill in analysis and problem solving;

Considerable ability to:

• develop and implement system security and disaster recovery plans;
• identify, analyze and resolve highly complex business and technical problems;
• conduct highly complex detailed analysis and design of major computer systems and networks;
• develop reports, manuals and documentation.

Minimum Qualifications - General Experience

Nine (9) years of experience in infrastructure systems support, programming, database administration, systems/software development, networking or technical support.

Minimum Qualifications - Special Experience

Two (2) years of the General Experience must have been performing advanced technical level duties or as a working supervisor in such areas as: designing, configuring and implementing complex networks; configuring, installing and upgrading host-based applications packages and host and/or operating system software; system software/application development, performing any closely related advanced technical function.

NOTE: For state employees this experience is interpreted at the level of an Information Technology Analyst 3.

Minimum Qualifications - Substitutions Allowed

• College training in management information systems, computer science or information technology related area may be substituted for the General Experience on the basis of fifteen (15) semester hours equaling one-half (1/2) months of experience to a maximum of four (4) years for a Bachelor's degree.
• A Master's degree in management information systems, computer science or electrical engineering may be substituted for one (1) additional year of the General Experience.

Preferred Qualifications

• Experience leading technical initiatives and collaborating with information technology teams, including project planning, solution design, troubleshooting, and advising staff.
• Possession of at least one Amazon Web Services (AWS) or Azure certification.
• Experience managing Amazon Web Services (AWS) or Azure cloud infrastructure and environments.
• Experience with Jenkins, Docker, Kubernetes, Git including GitHub, GitHub Actions, and GitHub CoPilot.
• Experience in architecting and delivering hybrid and cloud solutions.

An Affirmative Action/Equal Opportunity Employer

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.