Senior Dev Ops Engineer

About Zipline

Zipline is a well‑funded, rapidly growing SaaS company transforming how frontline teams work. We empower the world’s leading brands across retail, healthcare, logistics, and beyond to connect, align, and inspire their employees—from headquarters to the front lines. Our customers consistently give us best‑in‑class NPS and CSAT scores, and they rave about how Zipline makes their teams’ lives easier and their businesses more effective.

We’re also a fully remote company, with passionate employees across the U.S., Canada, and around the globe.

About Zipline’s Platform Team

The Zipline Platform Team enables Zipline to innovate quickly and safely by ensuring our platform is reliable, secure, observable, and scalable. We build and maintain the foundational infrastructure, tooling, and operational practices that empower our product engineering teams to ship with confidence.

Our mission is to continuously improve production excellence and developer experience through automation, strong observability, resilient infrastructure, and thoughtful operational practices. We partner closely with engineering teams to reduce toil, manage risk, and ensure Zipline’s systems perform reliably at scale.

About the Role

As a Senior Dev Ops Engineer, you will play a hands‑on role in operating and improving Zipline’s cloud infrastructure, CI/CD systems, and production reliability. You will own well defined infrastructure and reliability responsibilities end‑to‑end, while collaborating closely with application engineers to embed Dev Ops and SRE best practices throughout the development lifecycle.

This role blends cloud operations, infrastructure development, and reliability engineering, with meaningful on‑call ownership and clear opportunities to grow into deeper system ownership over time.

What You’ll Do

• Partner with product and platform engineering teams to improve system reliability, scalability, and developer experience
• Build, maintain, and evolve CI/CD pipelines to support safe, fast, and reliable deployments
• Improve observability through better monitoring, alerting, logging, and telemetry
• Implement and maintain Infrastructure as Code (Terraform) to manage cloud resources safely and reproducibly
• Operate and scale containerized workloads (Kubernetes, Docker)
• Support and evolve Zipline's AWS-based cloud infrastructure (experience with GCP or Azure is a plus)
• Assist our Data team in codifying and maintaining our data warehouse and ML infrastructure on GCP
• Participate in an on-call rotation, responding to and resolving production incidents
• Contribute to incident follow-ups and postmortems by helping implement durable fixes and reduce operational toil
• Collaborate with Rails-focused product teams to improve reliability, performance, and deployment workflows

What We Look For

• Production experience operating and supporting cloud-based systems
• Proficiency with at least one programming or scripting language (Ruby preferred; Type Script/JavaScript a plus)
• Experience working with a major cloud provider (AWS preferred)
• Hands-on experience with Infrastructure as Code tools (Terraform, Pulumi, or similar)
• Familiarity with CI/CD systems (Circle CI, Git Hub Actions, Git Lab CI, Jenkins, etc.)
• Experience with containerization and orchestration (Docker, Kubernetes, ECS)
• Working knowledge of observability practices and tools (Datadog, Sentry, Prometheus, etc.)
• Strong communication skills and a collaborative, service-oriented mindset
• Comfort working as a remote contributor—managing time, communicating clearly, and delivering reliably
• Pride in building systems and tooling that are maintainable, well-documented, and easy for others to use

Technologies You'll Work With

• AWS, Terraform, Kubernetes, Docker
• Google Cloud (Data stream, Vertex, Big Query)
• Git Hub, CircleCI
• Ruby on Rails (in partnership with product teams)
• Postgres, Redis, Elasticsearch
• Datadog, Sentry
• Slack, JIRA, Google Drive

Compensation

At Zipline, we’re committed to paying our team fairly, transparently, and in a way that supports growth. This role is targeting an annual salary within Canada of $122,688 CAD to $149,952 CAD.

The broad salary ranges reflect the growth someone will experience in the…