Senior Engagement Project Manager (Non-Management)

Senior Engagement Project Manager (Non-Management)

Company: The Boeing Company

About

The Boeing office is currently looking for a Senior Engagement Project Manager to join our team in Dubai, UAE.

Our mission is to continuously innovate and deliver an integrated digital experience for the aviation industry that delights customers and improves operational safety. This position directly supports a number of portfolios: Digital Technical Operations and Airplane Engagement. Project Managers have the critical responsibility of ensuring we deliver a first‑class experience when deploying our solutions to customers.

A successful candidate will understand the importance of collaboration as this position will require working directly with both the Product Management Team, Sales, Software Development, Delivery Services, and our international customer base.

Position Responsibilities

Build Positive Relationships

• Develops and uses collaborative relationships within and outside the organization to facilitate the accomplishment of customer deployment efforts.
• Establishes rapport and trust among stakeholders, including customers, and demonstrates the organization’s dynamics to promote program goals by focusing on a shared vision.
• Maintains strategic partnerships with customers, stakeholders, and peers.

Strive for Deployment Excellence

• Proactively manage the partner innovation or implementation process end‑to‑end to achieve mutually satisfactory target timelines and goals.
• Develops and executes project and process plans; implements policies and procedures.
• Report on customer/partner implementation status and proactively elevate risks.
• Acts as the initial point of escalation for issues or challenges encountered by the joint deployment team. Capable of effectively triaging and de‑escalating issues with impacted parties.
• The ideal candidate will excel in their ability to facilitate troubleshooting and liaise with appropriate resources to ensure we deliver on customer requests.
• Translate and document customer concerns, issues, and requests accordingly so our internal product/development teams can appropriately understand them and work toward a resolution.

Represent the Stakeholders

• Ensure customer feedback is captured and shared with stakeholders and team.
• Communicate with the Product Management team to ensure proper backlog/roadmap inclusion where appropriate.
• Ability to articulate use cases and value gained in the customer’s context are key to improving our implementation capabilities.

Who We Are

• At Boeing, inclusion is the enduring company value. We strive to live our values every day not only because it’s the right thing to do but because our success depends on it. The company’s commitment to inclusion provides a work environment for all employees that is welcoming, respectful, and equitable with opportunities for personal and professional development.
• Foster a just culture grounded in humility, inclusion, and transparency.
• Lead on safety, quality, integrity, and sustainability.
• Extraordinarily candid, delivering and receiving feedback with integrity.
• Keeps iterating and improving; embracing a growth mindset.
• A Team!

Work Arrangement: This position is hybrid. The selected candidate will be required to perform some work onsite at one of the listed location options, at the hiring team’s discretion, and could potentially change in the future.

Basic Qualifications (Required Skills/Experience)

• 8 years of experience in implementation and/or customer experience.
• Proven project management experience deploying multiple projects simultaneously in a fast‑paced environment.
• Exceptional communication, presentation, and relationship‑building skills along with a deep commitment to driving an exceptional customer experience.
• Ability to interface between technical and non‑technical stakeholders.
• Experience using or applying metrics to measure performance against projects to ensure high‑quality delivery.
• Ability to work across time zones with a globally dispersed team.

Preferred Qualifications (Education/Experience)

• Bachelor’s degree or higher.
• 2 years experience in a customer‑facing position within technology.
• Exceptional creativity and enthusiasm for solving problems or resolving issues.

Additional Information

• Language Requirements: Not Applicable
• Education: Not Applicable
• Relocation: Relocation assistance is not a negotiable benefit for this position.
• Security Clearance: This position does not require a Security Clearance.
• Visa Sponsorship: Employer will not sponsor applicants.