Senior Technical Support Engineer

Overview

Transform cloud finance support as a Senior Technical Support Engineer. Engage in hybrid work while leveraging your Azure and AWS expertise to solve critical customer challenges. In this pivotal role, you will assume ownership of escalated support issues, driving effective resolutions across integrated ERP systems. Your proactive approach in incident management and collaborative spirit will be essential in achieving operational excellence. Work directly with engineering and product teams to enhance customer experience in a fast‑paced environment.

Responsibilities

• Resolve cloud integration and ERP issues
• Conduct advanced troubleshooting on Azure/AWS platforms
• Lead critical incident management efforts
• Offer architectural guidance for cloud adoption
• Develop documentation and process improvements

Requirements

• Bachelor's degree in IT or related discipline
• 5+ years in technical support or cloud operations
• Familiarity with SAP and integration concepts
• Proficient in Microsoft Azure and AWS
• Strong analytical and communication skills

Make a significant impact on customers' cloud journeys by ensuring seamless operations and support.