Senior Engineer Managed Services

About

We are looking for a proactive and technically proficient Senior System Administrator to manage and support our IT infrastructure across desktop, server, and Microsoft 365 environments. This role requires hands-on expertise in resolving end‑user desktop issues, administering physical and virtual servers, and managing Microsoft 365 services, including Exchange Online, SharePoint, Teams, and Intune.

Experience & Skills

• 2‑5 years of IT support experience in an enterprise environment.
• Strong knowledge of Windows OS, Active Directory, and Microsoft 365 administration.
• Understanding of basic networking concepts (DNS, DHCP, TCP/IP, VPNs).
• Basic platform knowledge of Azure.
• Experience with remote support tools and ITSM platforms (ServiceNow, Jira, etc.).
• Familiarity with PowerShell for basic automation (preferred).
• Excellent communication and customer service skills.
• Ability to work independently and collaborate with teams across different time zones.
• Certifications like CompTIA A+, Microsoft 365 Fundamentals (MS‑900), ITIL Foundation are a plus.
• Skills: Server, M365, RMM tools

Desktop Support

• Provide Level 2 support for end‑user computing issues (hardware, software, network).
• Manage and resolve Windows OS, macOS, and basic Linux issues.
• Troubleshoot VPN, Wi‑Fi, printer, and application‑related problems.
• Assist users with software installations, configurations, and upgrades.
• Manage and troubleshoot VDI solutions (e.g., Citrix, Azure Virtual Desktop, VMware Horizon).
• Document issues and solutions in the ITSM ticketing system (ServiceNow, Jira, Zendesk, etc.).

Server Support

• Perform basic Windows Server and Active Directory administration (user management, password resets, group policies, permissions).
• Monitor and report on server health, performance, and patch updates.
• Assist in troubleshooting basic server issues, backup failures, and connectivity problems.

Microsoft 365 Support

• Assist with user account management in Microsoft 365 (Azure AD, Exchange Online, OneDrive, Teams, SharePoint, Intune).
• Provide basic troubleshooting for Outlook, Teams, SharePoint, and OneDrive sync issues.
• Support email flow, distribution lists, and mailbox permissions.
• Help enforce security policies, MFA configurations, and compliance guidelines.
• Work with L2/L3 teams for complex M365 issues.

Working Environment

• Shifts: 24/7 Rotational / US Shifts
• Location: Gurgaon
• Mode of work: Work from home