Senior Engineer (Voice & VTC)

Skills, Knowledge, Experience Required

• At least 2 years' experience designing, implementing, managing, and optimizing collaboration tools and platforms within a digital ecosystem of an organization.
• Proven experience in the configuration and operation of Voice and VTC core systems and end devices.
• Excellent troubleshooting skills with a methodical approach to resolving QoS and technical issues in complex IP networks.

Desirable

• Experience with collaboration solutions from major vendors like Cisco, Poly and Pexip.
• Qualification of Cisco Certified Network Professional Collaboration (CCNP Collaboration).
• Experience with monitoring platforms and protocols such as CA Spectrum, nGenius One, SNMPv3, Syslog, etc.

Duties/role

• Performing service continuity improvement tasks on the NATO voice & VTC infrastructures.
• Supporting innovation efforts related to voice and video conferencing technology.
• Working with the project management team and providing technical support to projects to enhance and improve the existing infrastructure and services.