Customer Success Manager - Enterprise Fund Operations

About

bunch is building the backbone of private markets by enabling next-gen fund operations with one integrated system combining secure data infrastructure, AI-powered workflows, and expert fund services. The company is focused on ownership, growth through responsibility, and working with a thoughtful, ambitious team.

This critical role will help operationalise the go-to-market strategy in the fund administration space by professionalizing customer interactions in the enterprise segment and ensuring complex post-onboarding operations to enable significant team scaling.

Responsibilities

• Ensure customer satisfaction during onboarding and act as the main point of contact for Account Managers during post-onboarding.
• Coordinate onboarding responsibilities for enterprise and fund customers, ensuring all deadlines are met.
• Execute complex post-close operations processes, including capital calls, distributions, and recurring investor reporting.
• Collaborate with module owners and lead projects to improve workflows enhancing quality and speed of delivery.
• Support onboarding for at least two fund migrations and two new fund setups.
• Manage entity setup, LP onboarding, capital call, and reporting setup execution for a Fund on the platform.
• Utilize all internal tools.
• Provide initial improvement suggestions for onboarding and migration processes.

About You

• 4+ years experience in dynamic environments like consulting, VC, or law with project management skills and handling tight deadlines.
• Knowledge of fund services and operations or fund law, including understanding fund structures and reviewing LPAs to identify key economical terms.
• Strong client-first attitude and experience communicating with customers.
• Excellent communication skills for cross-functional reporting and stakeholder updates.
• Curiosity and proactive mindset focused on continuous improvement and optimisation.
• Motivation to join a Series A startup and commitment to delivering high-quality results with diligence.
• Fluent in English; German is a strong plus.

Workplace & Benefits

• Competitive salary plus equity.
• Customizable benefits package (wellbeing, sport, mobility, food, and more).
• 28 days of vacation, plus 2 company days and local public holidays.
• Remote-flexible hybrid (3 days/week in office).
• Up to 4 remote calendar weeks a year.
• Great tech and work setup.
• Work with a diverse team of 120+ bunchies from 40+ countries, with leaders who are best-in-class in their domains.

Hiring Process

1. People Team Interview (30 min) – Meet us & check initial fit.
2. Hiring Manager Interview (45 min) – Collaboration, ownership, and culture.
3. Case Interview (60 min) – Collaborative problem-solving and communications skills.
4. Final Round (60 min) – Meet our Founders and senior stakeholders.
5. Reference calls to confirm your relationship building abilities.

About bunch

bunch is building the operating infrastructure for the next generation of private markets, combining AI-powered automation with deep regulatory expertise to replace fragmented spreadsheets and manual processes with one integrated platform across the fund lifecycle, purpose-built for private markets heading toward $32 trillion in Assets Under Management.

They have 4x their ARR in 2025, crossed 150 fund managers and 12,000 LPs on the platform, and closed a $35M Series B in May 2026. They seek ambitious people who want real ownership of hard problems and care about building infrastructure that matters.

Diversity & Privacy

bunch is committed to an inclusive environment where diversity is valued and celebrated, providing equal opportunities to all qualified applicants.

They process personal data in line with applicable laws (including GDPR). See their Privacy Policy for details on rights and contact information.