Senior Genesys Cloud Solutions Architect

About

Elevate customer experiences as a Senior Genesys Cloud Solutions Architect, focusing on innovative cloud contact center designs. You'll lead the technical vision and architecture, ensuring alignment with enterprise strategies.

In this role, we're looking for an architect with 7+ years of strong experience in Genesys Cloud CX solutions. You will translate business requirements into high-performing architectures and collaborate across teams to deliver future-ready contact center solutions. Your expertise will drive the technical roadmap and maintain best practices throughout development.

Responsibilities

• Design scalable Genesys Cloud CX solutions from end to end
• Optimize technical designs for security and performance
• Define and implement the technical roadmap for CX platforms
• Ensure integration with third-party systems
• Mentor engineering teams on architectural standards

Requirements

• 7+ years in contact center technologies with Genesys Cloud expertise
• Proven track record in large-scale cloud solutions
• Strong background in IVR, call flows, and omnichannel tech
• Experience with REST/SOAP API integrations
• Deep understanding of SIP infrastructure

Leverage your architectural skills to transform customer experience solutions and drive innovation in this influential position!