Software Development Engineer in Test (System Integration and Validation Team)

Job Description

You will collaborate with CX Teams on product that is the engine behind Service Recovery campaigns that touch 11 million customers annually. This contractor role is critical to stabilizing operational coverage, restoring SLA performance, and building AI-driven automation into the team's core workflows. You'll work across list management, dialer optimization, compliance execution, and campaign analytics - with a strong mandate to reduce manual lift through intelligent tooling and automation.

This is a high-impact, hands-on role for someone who thrives in a fast-moving environment, can work independently, and is passionate about using data and AI to scale operational efficiency.

Responsibilities

• Support and execute automated list management across multiple Service Recovery and Regulatory programs
• Manage and optimize dialer performance, including throughput tuning and audience targeting for outbound call campaigns
• Build and maintain dashboards that support campaign visibility, performance tracking, and operational health monitoring
• Develop and manage data pipelines that power campaign execution
• Ensure compliance with National DNC requirements and Sanctions Screening processes
• Fulfill ad hoc campaign and data requests within 1-2 day SLA targets
• Implement AI-driven automation across list generation, campaign orchestration, dialer optimization, and ad hoc request fulfillment
• Support forecasting efforts
• Collaborate cross-functionally with CX, data science, marketing, product, vendors, and engineering teams

Required Skills and Experience

• Proficient in SQL and Python
• Hands-on experience with Databricks, data pipelines, and ETL processes
• Strong data visualization skills; experience with Tableau and/or Qliksense
• Demonstrated ability to work independently and manage multiple priorities under tight timelines
• Strong cross-functional communication skills; comfortable working with marketers, vendors, product managers, and CX teams
• Detail-oriented with a tactical execution mindset
• Experience and strong interest in applying AI to automate data operations workflows
• Familiarity with auto dialers and outbound call platforms
• Experience working with data APIs

Preferred Qualifications

• Experience with A/B testing and statistical analysis
• Familiarity with multi-touch outreach channels (email, outbound calls, SMS)
• Experience with outreach automation platforms or dialer systems
• Background in retention, churn intervention, or customer lifecycle marketing

Education

• Bachelor's degree in a quantitative or technical field preferred, or equivalent practical experience

Education

Bachelor’s or Master’s degree in Computer Science or Engineering.

Benefits

• Medical Insurance & Health Savings Account (HSA)
• 401(k)
• Paid Sick Time Leave
• Pre-tax Commuter Benefit