Senior Infrastructure Engineer

CORE RESPONSIBILITIES

COTS Product Lifecycle Management

• Own complete lifecycle from evaluation through deployment and operational support
• Design and execute deployments across Windows Server, Active Directory, and Azure/AWS platforms
• Configure Tomcat/IIS middleware and implement SAML authentication solutions
• Manage OPSWAT MetaDefender for advanced threat prevention and data sanitization
• Develop automation scripts and standardized deployment procedures

Vendor Collaboration & Partnership

• Guide and oversee vendor relationships for all COTS products, ensuring alignment with Department objectives and technical standards from operational perspective
• Coordinate vendor support escalations and manage SLA compliance
• Direct vendor resources during implementations, upgrades, and critical incidents
• Ensure knowledge transfer from vendors to internal team members

Cross-Team Collaboration with OIT

• Partner with DAS Server team for capacity planning and infrastructure provisioning
• Coordinate with DAS Storage team for SAN/NAS allocation and backup strategies
• Define networking requirements, firewall rules, and WAF policies with Security teams
• Manage F5 load balancer configurations and TLS/SSL certificate lifecycle
• Work with Security team on OPSWAT MetaDefender policies for file sanitization and malware prevention
• Participate in change advisory boards and enterprise architecture decisions
• Serve as Department's primary operational/technical liaison to all OIT teams
• Represent Department interests in enterprise technology decisions and roadmap planning
• Bridge communication gaps between business stakeholders and OIT technical teams
• Facilitate bi-directional knowledge sharing and establish collaborative workflows
• Champion Department requirements in OIT governance forums and architecture reviews

Operational Excellence

• Provide tier 3 support and lead root cause analysis for production incidents
• Monitor system health, performance metrics, and capacity trends
• Maintain 24/7 readiness through on-call rotation and incident response
• Manage OPSWAT MetaDefender operations including scanning engines and policy updates
• Coordinate patch management and upgrades with minimal business disruption
• Develop comprehensive runbooks and disaster recovery procedures

Security & Data Protection

• Configure and maintain OPSWAT MetaDefender for multi-scanning and content disarm/reconstruction
• Implement file upload security policies and quarantine procedures
• Monitor threat detection logs and coordinate incident response with Security team
• Ensure secure file transfers and data sanitization for commerce transactions
• Manage integration between MetaDefender and commerce applications

Technical Leadership & Infrastructure Planning

• Function as Technical SME for enterprise COTS implementations
• Translate business requirements into technical specifications for OIT teams
• Document architectures, data flows, network topologies, and integration points
• Design high-availability and disaster recovery solutions
• Ensure compliance with state and federal security standards
• Mentor junior and mid-level IT team members in technical skills and best practices
• Develop and deliver training/knowledge transfer programs for COTS products and enterprise technologies
• Create knowledge repositories and maintain technical documentation standards
• Lead technical brown bags and knowledge-sharing sessions
• Foster a culture of continuous learning and professional development
• Provide technical growth paths for team members

REQUIRED TECHNICAL COMPETENCIES

Infrastructure & Platform Skills

• Expert Windows Server administration and Active Directory management
• Proficiency with Tomcat/IIS middleware configuration and optimization
• Experience with OPSWAT MetaDefender deployment and administration
• Hands-on experience with Azure/AWS (including GovCloud)
• Strong understanding of virtualization and containerization

Networking & Security Skills

• Experience with firewall rules, ACLs, and network traffic analysis
• Knowledge of F5 load balancers and WAF protection strategies
• Expertise in TLS/SSL certificates and SAML authentication
• Understanding of file-based threat detection and data sanitization
• Experience with multi-AV scanning and CDR (Content Disarm & Reconstruction)
• Knowledge of security protocols and compliance requirements

Operational & Collaboration Skills

• Proven track record managing high-availability production environments
• Experience with ITIL processes and ServiceNow or similar ticketing systems
• Exceptional cross-team collaboration and stakeholder communication abilities
• Strong troubleshooting and root cause analysis capabilities
• Success working in government or regulated environments
• Experience managing vendor relationships and technical escalations

WHAT MAKES THIS ROLE UNIQUE

This position offers the opportunity to work at the intersection of business and technology, managing critical systems that directly impact state commerce operations. You'll work with advanced security technologies like OPSWAT MetaDefender to protect sensitive commerce data while collaborating with talented professionals across multiple technical disciplines. As the central orchestrator between vendors, OIT teams, and internal staff, you'll ensure seamless integration of COTS solutions while building team capabilities.

Working Environment: Hybrid arrangement with on-call for production support and occasional after-hours maintenance windows.