Senior Infrastructure Engineer – Linux, Ansible

Role Summary

We are seeking a skilled Senior Infrastructure Engineer with a strong background in supporting the engineering community with good communication skills. With solid systems administration knowledge (Linux/Ubuntu), infrastructure and process automation through scripting (Ansible/Python/Shell/Bash) a good understanding of networking and egress/ingress controls to provide an Enterprise grade Linux developer desktop pre-baked with tools and services.

This role involves supporting the engineering community and their use of a Cloud based Linux Developer Desktop (a virtual Ubuntu based desktop) while also contributing to infrastructure management and automation efforts to support/maintain and engineer the evolving solution.

The ideal candidate will have experience working in large-scale IT environments, proactively managing the engineer support queue, automating away toil and be comfortable navigating the tech organisation to fix issues and get to the root cause with a very hands on approach; experience with change control processes and corporate IT governance; takes pride in their work and celebrates successes, ideally with AWS Amazon knowledge.

Responsibilities

• Provide Tier 1, 2, and 3 support for Linux-based developer desktops and workstations, including troubleshooting hardware, OS, application, and performance issues.
• Manage the Linux desktop lifecycle, including provisioning, configuration, software deployment, patching, upgrades, and decommissioning.
• Support developer tools and environments, including IDEs, source control, terminal tools, containers, package managers, and language toolchains such as Python, Java, and C/C++.
• Automate administration, provisioning, and support tasks using Bash, Python, Ansible, and other scripting tools.
• Monitor and maintain Linux endpoints, enterprise software solutions, and infrastructure tools to ensure system health, compliance, and performance.
• Collaborate with Help Desk, engineering, infrastructure, network, storage, and security teams to resolve issues, improve services, and deliver scalable solutions.
• Serve as an escalation point for complex Linux desktop and developer tooling issues, while tracking and resolving support requests within service expectations.
• Ensure Linux desktops meet enterprise security, compliance, and configuration standards, including vulnerability remediation, endpoint protection, access controls, and audit support.
• Create and maintain documentation, including standard configurations, support procedures, test plans, and known issue resolutions, and provide end-user guidance and training.
• Contribute to continuous improvement through process optimization, trend analysis, code reviews, testing, and Agile team participation.

Business Knowledge

• Experience working directly with engineering partners
• Knowledge of Agile ways of working and task management tools

Qualifications

Required:

• Bachelor’s degree in Computer Science, Engineering, or a related technical field AND 2+ years of professional DevOps or software engineering experience.
• Experience with supporting and maintaining Enterprise Grade developer tooling
• Hands-on experience with Linux
• Proficiency in Ansible for automation; Python and Shell scripting are essential.
• Experience working in large IT estates with formal change control and IT management processes.
• Excellent problem-solving skills, attention to detail, automating away toil and a completer/finisher.
• Strong communication and collaboration skills in Agile teams.

Preferred

• Experience with CI/CD pipelines and DevOps practices.
• Familiarity with cloud platforms and hybrid infrastructure environments.

Work Flexibility

This role is eligible for hybrid work, with up to three days per week from home and 2 days onsite in Owings Mills, MD.