Senior IT Escalation Engineer - Remote, EST Hours

A fast-growing managed service provider is seeking a Senior IT Escalation Engineer to provide expert-level support and resolve complex issues for clients during U.S. Eastern Standard Time business hours. The successful candidate will manage critical client systems, troubleshoot networking and infrastructure problems, and collaborate with various teams to enhance operational efficiency. A minimum of 5 years' experience in an MSP or enterprise IT environment is required, along with skills in virtualization and PowerShell scripting. #J-18808-Ljbffr