Managed Services - Senior Consultant - IT Product Management

Job Summary

As a Senior Consultant within EY's Managed Services Product Engineering team, you'll play a vital role in the day-to-day delivery, governance, and continuous improvement of large-scale product engineering managed services. In this capacity, you'll be instrumental in executing service delivery commitments, leading client-facing initiatives, and ensuring operational excellence across applications and platform services.

This position is perfect for a hands-on consultant with over 7 years of experience in IT delivery, outsourcing, or product management who excels at client engagement, disciplined execution, and service optimization.

Key Responsibilities

IT Product & Project Management

• Act as the IT Product / Project Manager for client-facing initiatives, including product engineering, application enhancements, modernization, automation, or tool adoption.
• Manage product backlogs, roadmaps, and delivery plans in line with client priorities and managed services objectives.
• Coordinate Agile, hybrid, or waterfall delivery models responsive to engagement needs.
• Drive clarity in requirements, establish acceptance criteria, and ensure smooth transitions to steady-state operations.

Service Delivery & Execution

• Oversee the complete delivery of managed IT services.
• Serve as the day-to-day PMO for assigned workstreams, initiatives, or service components within larger engagements.
• Monitor SLAs, KPIs, milestones, risks, and dependencies, proactively escalating issues to the Senior Manager.
• Ensure all delivery activities meet contractual commitments, operational models, and EY quality standards.

Client & Stakeholder Management

• Prepare and present status reports, dashboards, and operational reviews.
• Facilitate client governance forums, which include weekly/monthly service reviews and transformation checkpoints.
• Work closely with the Engagement Manager to nurture strong client relationships and boost delivery confidence.

Team Coordination & Collaboration

• Lead cross-functional and cross-geography teams, comprising onshore, offshore, and third-party providers.
• Take charge of delivery tasks, documentation, and best practice sharing.
• Encourage a culture of accountability, collaboration, and continuous improvement within the delivery team.

Continuous Improvement & Transformation Support

• Identify opportunities for process optimization, automation, standardization, and tooling enhancements.
• Contribute to transformation initiatives including cloud adoption, DevOps enablement, and ITSM optimization.
• Assist in service transition activities, runbook development, and ensuring operational readiness.

Qualifications

Required

• Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field.
• A minimum of 7 years of experience in Product or Project Management, preferably within IT managed services.
• Hands-on management experience in complex IT initiatives within a service or operations-oriented context.
• Strong grasp of IT service management concepts (ITIL), SLAs, KPIs, and governance frameworks.
• Experience with global delivery teams and onshore/offshore models.
• Outstanding communication, stakeholder management, and execution competencies.

Preferred

• Background in managed services or long-term outsourcing engagements.
• Familiarity with cloud platforms (AWS, Azure, GCP) and enterprise IT environments.
• Experience using ITSM and delivery tools such as ServiceNow, Jira, Azure DevOps, or similar.
• Certifications such as PMP, ITIL, SAFe, Scrum Master, or equivalents.
• Prior consulting or professional services experience.

What We Offer

• The chance to work on large-scale, global managed services projects.
• Exposure to contemporary IT operating models, cloud technologies, automation, and AI-driven delivery.
• A collaborative team atmosphere with strong mentorship from senior leadership.
• A clear career advancement path toward Manager and Senior Manager positions within Managed Services.
• Competitive compensation and benefits package.

At EY, we prioritize ethical standards and integrity among our workforce and seek candidates who exemplify these values.

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