SENIOR IT PROJECT MANAGER – DATA INTEGRATION CRM

THE ROLE

Our global end client in the Geneva/Lausanne is now looking for an experienced CRM Data Integration Project Manager.

In this role you will work with cross‑functional teams, manage end‑to‑end integrations between CRM platforms, ERP systems, manufacturing data sources, and MDM frameworks, and ensure secure, compliant, and seamless data flows across the enterprise.

YOU WILL

• Lead CRM/Data integration projects involving Salesforce rollouts, ERP connectivity, ETL/ESB pipelines, MDM operations, and secure API exchanges.
• Coordinate technical delivery with offshore teams, architects, developers, and product owners across multiple regions.
• Drive requirements analysis, user stories, integration design, testing strategy, and production deployment.
• Oversee daily delivery activities: backlog management, defect supervision, testing coordination, planning, risk tracking, and status reporting.
• Ensure stable, secure integrations by managing encryption workflows, SSL certificates, API security, monitoring tools, and release cycles.
• Facilitate technical and functional workshops with stakeholders across manufacturing, commercial operations, supply chain, and global IT.
• Work closely with Azure DevOps teams to oversee pipelines, deployments, logs, and platform operations.
• Ensure compliance within regulated standards: data integrity, auditability, traceability, documentation quality, and incident management.
• Contribute to improving global integration processes, documentation templates, and reusable components.

YOU NEED

• Solid experience delivering data integration and CRM projects in global or complex environments.
• ETL/ESB (such as Talend, Informatica, Tibco, IBM, etc.).
• Salesforce CRM integrations.
• Master Data Management (Customer, Product, or Site MDM).
• SQL and data modeling.
• Experience coordinating offshore/nearshore delivery teams and managing multi-country deployments.
• Knowledge of encryption, SSL certificates, key rotation, and secure data pipelines.
• Excellent communication with stakeholders in IT, manufacturing, supply chain, commercial teams, and compliance/validation.
• Certifications such as PRINCE2 / PMP, ITIL, PMP are a plus.