Senior IT Services Engineer

About

We’re hiring a Senior IT Services Engineer for a full-time opportunity based in Boston, MA. This role sits within a fast-paced, enterprise-level environment supporting a dynamic organization across multiple business functions. You’ll work with a modern technology stack including Microsoft 365, Intune, Jamf, Windows 11, and Apple/iOS systems, playing a key role in delivering high-quality IT support and infrastructure reliability.

This is an opportunity to step into a highly visible, impact-driven role where you’ll serve as a senior escalation point for desktop support and help shape the end-user experience across the organization. The team is looking for someone who thrives in a hands-on environment, enjoys solving complex technical issues, and wants to grow into a more strategic IT presence. You’ll gain exposure to a wide range of technologies, collaborate across teams, and have the chance to influence processes while continuing to develop your technical and leadership skills.

Required Skills & Experience

• Microsoft Intune
• Microsoft 365 Suite (Outlook, Teams, SharePoint, OneDrive)
• Windows 10/11 support
• Apple OS/iOS support and configuration
• Jamf
• Jira or similar ticketing systems
• Experience with Adobe, Foxit, Zoom, Slack
• Strong understanding of helpdesk operations and escalation workflows
• Excellent communication and organizational skills

Desired Skills & Experience

• 3+ years of desktop support or IT helpdesk experience
• Experience in mid-to-large enterprise environments
• Technical certifications (Microsoft, Apple, CompTIA)
• Strong problem-solving and root cause analysis experience
• Ability to manage multiple priorities in a fast-paced setting

What You Will Be Doing

Tech Breakdown

• 40% Microsoft 365 / Intune / Jamf
• 30% Windows & Mac OS Support
• 20% Application & Device Support (Zoom, Slack, Adobe, etc.)
• 10% Ticketing & Documentation (Jira)

Daily Responsibilities

• 70% Hands On
• 10% Management Duties
• 20% Team Collaboration

The Offer

• Bonus eligible

Benefits

• Medical Insurance
• Dental Benefits
• Vision Benefits
• Paid Time Off (PTO)
• 401(k) (with match, if applicable)

Visa Sponsorship

Applicants must be currently authorized to work in the US on a full-time basis now and in the future.