Senior IT Software Architect

Essential Duties and Responsibilities

• Lead and collaborate with development teams to craft and execute critical functionalities and proofs of concept (POCs).
• Engage with clients to devise innovative strategies and frameworks.
• Architect and design robust application solutions.
• Guide and mentor developers, providing hands-on support when needed.
• Translate business requirements into dynamic software components, ensuring thorough documentation and diagramming of application functionality.

Technical Architect Responsibilities (~25%)

• Be accountable for the comprehensive platform architecture spanning ITSM, ITOM, ITAM, SPM, CMDB, and App Engine.
• Establish and uphold technical standards, design patterns, and architectural frameworks.
• Convert business needs and ITSM/ITIL requirements into scalable ServiceNow solution architectures.
• Review and validate solution designs, data models, integrations, and custom application frameworks.
• Act as the definitive technical escalation point for intricate platform decisions.
• Assess new ServiceNow features and advocate for their adoption based on platform health and strategic roadmap.
• Collaborate with stakeholders to build architecture strategies and execution frameworks.
• Produce and maintain architecture diagrams, design documents, and technical artifacts.
• Provide mentorship and leadership to fellow developers.

Lead Developer Responsibilities (~75%)

• Conduct hands-on JavaScript development, including Business Rules, Script Includes, Client Scripts, UI Policies, and Flow Designer logic.
• Oversee the development of complex or high-risk components.
• Create and maintain custom applications using the ServiceNow App Engine.
• Review and optimize developer code for architectural compliance and performance enhancement.
• Support POCs, upgrade remediation, and resolution of complex defects.

Program-Specific Responsibilities

• Spearhead requirements analysis and gap assessments for large enterprise implementations.
• Design deployment frameworks that align with ITSM and ITIL standards.
• Offer architectural oversight for integrations and data management.
• Ensure preparedness for upgrades through comprehensive regression plans and technical validations.
• Maintain technical documentation that meets audit requirements.
• Promote SDLC governance and ongoing improvement across the platform.

Required Experience

• 7+ years of enterprise IT experience.
• 2+ years of extensive leadership in ServiceNow architecture and implementations.
• Demonstrated success in managing large-scale ServiceNow projects and upgrades.
• Expertise in ITOM, ITAM, SPM, GRC, and CMDB.
• Strong proficiency in both server-side and client-side JavaScript.

Required Certifications

• ServiceNow Certified System Administrator (CSA).
• One or more ServiceNow Implementation Specialist certifications.

Additional Requirements

• A High School Diploma or GED is mandatory.
• U.S. residency and citizenship are required.
• Ability to pass a criminal background check.
• Must not be in default on federal student loans.
• Employment relies on achieving and maintaining a favorable clearance through the Department of Education/Federal Student Aid.
• Obtaining and maintaining a PIV-I card is necessary for this position; physical pickup is required.

Home Office Requirements

• Reliable hardwired internet connection (Ethernet).
• Minimum internet download speed of 25mbps (testable on any internet speed test site).
• A designated private workspace with adequate power supply.

Minimum Requirements

• Bachelor's degree in a relevant field.
• 7-10 years of pertinent professional experience.
• Equivalent combinations of education and experience may qualify in lieu of a degree.

EEO Statement

Maximus is proud to be an equal opportunity employer and evaluates qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected characteristics.

Pay Transparency

Maximus determines compensation based on multiple factors, including job location, education, training, experience, expected quality and volume of work, required travel, market conditions, internal analysis, seniority, and merit. Salary is only one element of a comprehensive compensation package that may also include short- and long-term incentives and various employee benefits.

Accommodations

Reasonable accommodations are available for individuals requiring assistance during any phase of the employment process due to a disability or medical condition. Contact People Operations for assistance.