Senior Lead Engineer

About the Role

We are seeking a skilled Senior Lead Engineer / EUC / Desktop Lead Engineer to provide onsite IT support for our client’s office in New York, NY. This is a 100% onsite role.

This is a hands-on leadership position focused on delivering exceptional end‑user services, including executive (white‑glove) support and AV services. The ideal candidate will lead EUC operations, manage technical teams, and drive continuous improvement initiatives to enhance service delivery and user experience.

Key Highlights

• Lead EUC support for senior executives and employees
• Deliver high‑touch white‑glove support services
• Oversee AV services and IT asset lifecycle management
• Drive automation and continuous service improvement
• Collaborate with global teams and stakeholders

Key Responsibilities

• Lead End User Computing (EUC) services across the organization
• Provide proactive white‑glove executive support
• Manage AV support for meetings, events, and conference rooms
• Oversee IT asset lifecycle management and technical operations
• Supervise and mentor EUC/Desktop support teams
• Drive service improvement initiatives focused on efficiency and user satisfaction
• Identify and implement automation opportunities
• Monitor service performance, define KPIs, and ensure accountability
• Collaborate with cross‑functional IT and business stakeholders
• Maintain documentation, standards, and best practices

Required Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field
• 8+ years of experience in EUC / IT Support roles
• Proven experience supporting senior executives in fast‑paced environments
• Strong expertise in end‑user technologies, workplace tools, and AV systems
• Experience leading technical teams and managing IT operations
• Hands‑on experience with service improvement and automation initiatives
• Familiarity with ITIL framework (certification preferred)

Key Skills & Competencies

• Strong leadership and team management skills
• Excellent communication and stakeholder management abilities
• Customer‑focused mindset with commitment to service excellence
• Strong analytical and problem‑solving skills
• Ability to quickly learn and adapt to new technologies
• Strategic thinking with ability to align operations to business objectives

Preferred Experience

• Experience in global or enterprise‑scale environments
• Exposure to digital workplace transformation initiatives
• Strong understanding of service delivery models and continuous improvement frameworks

Why Join Us?

• Opportunity to work in a high‑impact leadership role
• Exposure to enterprise‑level IT operations
• Collaborative and fast‑paced work environment
• Strong growth and learning opportunities

About Birlasoft

The possibilities are endless when you challenge the norm.

Birlasoft combines the power of domain, enterprise, and digital technologies to reimagine business processes for customers and their ecosystem. With a consultative and design thinking approach, Birlasoft enables organizations to improve productivity and drive innovation.

Part of the multibillion‑dollar CK Birla Group, Birlasoft—with 12,500+ professionals—is committed to continuing a 162‑year legacy of building sustainable communities.

🌐 Learn more: www.birlasoft.com

How to Apply

Interested candidates can apply directly or share their updated resume at:

📩 sanket.shitole@birlasoft.com