Senior Management Couple

Description

ENVIRONMEN T

A Reserve situated between Cape Town and Knysna is seeking an experienced, dynamic, and self-sufficient Senior Management Couple to lead their team. The ideal candidates are a proactive, outgoing duo who thrive on guest engagement and operational excellence. They must have a proven track record in 5-star luxury properties, the ability to work independently, and a hands-on approach to management.

REQUIREMENTS:

General Requirements (Both Candidates)

• Experience: Minimum 5 years’ experience in 5-star properties (lodges, hotels, or safari camps)
• Transport: Own reliable transport
• Licensing: Valid driver’s licence (essential for both)
• Management: Strong team management and time management skills
• Mindset: Creative, out-of-the-box thinking with the ability to think on their feet
• Autonomy: Able to work independently without supervision
• Personality: Outgoing, confident, with strong guest engagement and hosting skills
• Language: Fluent in English (spoken and written)
• Other: No children allowed on site

Position-Specific Requirements

Him – Lodge Manager / Head Guide

Essential Qualifications & Certifications:

• FGASA Level 1 Marine (or Level 1 with Marine to be completed within 6 months of employment)
• All guiding qualifications must be up to date and valid
• First Aid Level 1
• Valid PDP (Professional Driving Permit)

Skills & Competencies:

• Strong maintenance and vehicle maintenance skills
• Excellent hosting skills (dinners, bush banqueting, guest entertainment)
• Basic HR knowledge (disciplinary procedures, staff rostering, performance management)
• Ability to lead guided activities and ensure guest safety at all times

Her – Assistant Lodge Manager / Host & Administrator

Essential Requirements:

• PAN (Property Administrator Network) knowledge – essential
• Strong administrative skills
• Computer literacy (MS Office: Word, Excel, Outlook)
• Basic HR knowledge (recruitment, employee files, leave administration)
• Strong hosting skills (check-ins, dining, guest relations)

Advantageous:

• All-rounder knowledge across all lodge departments (Housekeeping, F&B, Maintenance, Guiding)
• Valid driver’s licence