Senior Manager of Product Design

About Flock Safety

Flock Safety is the leading safety technology platform, helping communities thrive by taking a proactive approach to crime prevention and security. Our hardware and software suite connects cities, law enforcement, businesses, schools, and neighborhoods in a nationwide public‑private safety network. Trusted by over 5,000 communities, 4,500 law enforcement agencies, and 1,000 businesses, Flock delivers real‑time intelligence while prioritizing privacy and responsible innovation.

We're a high‑performance, low‑ego team driven by urgency, collaboration, and bold thinking. Working at Flock means tackling big challenges, moving fast, and continuously improving. It's intense but deeply rewarding for those who want to make an impact.

With nearly $700M in venture funding and a $7.5B valuation, we're scaling intentionally and seeking top talent to help build the impossible. If you value teamwork, ownership, and solving tough problems, Flock could be the place for you.

The Opportunity

Flock is entering a new phase of scale. As our product footprint expands across web and mobile and our customer base broadens across public and private sectors, our tools support users with very different workflows, environments, and responsibilities. From office‑based analysts to field‑based professionals, customers rely on Flock to make fast, confident decisions. Meeting these diverse needs requires a cohesive, intuitive, and user‑centered product experience.

We're hiring a Senior Manager of Product Design to elevate usability, consistency, and design quality across our product suite while strengthening the partnership between Product, Engineering, and Design. This leader will bring clarity where complexity exists, champion user‑centered thinking, and establish the practices that allow a high‑performing design team to move quickly and thoughtfully.

If you're excited by the opportunity to shape the user experience of mission‑driven, multi‑modal software used in real‑world operational environments, this role is for you.

The Skillset

What You Bring

• 8+ years of product design experience, with deep expertise designing across multiple platforms, especially web applications
• Proven leadership experience managing and developing product designers in a player‑coach capacity, ideally in a high‑growth environment
• Strong UX foundation and expertise across the core design disciplines: Defining core primitives, information architecture, interaction design, and user interface design, with the ability to evaluate and elevate the quality of each
• Strong design craft and product intuition, able to translate complex user needs into simple, effective solutions
• Exceptional cross‑functional communication skills, with the ability to influence and align stakeholders at every level
• Comfort operating with ambiguity and driving clarity in fast‑paced, high‑growth settings
• Wired to build with time‑to‑value for the customer in mind.
• Experience designing for B2B SaaS products used across varied user contexts and technical comfort levels

What You'll Lead

• Champion user‑centered design across prototyping, journey mapping, system design, and interface design
• Build and evolve the design team's culture, principles, vision, and shared language
• Establish and maintain design processes and rituals that enable high‑quality work at high velocity
• Strengthen relationships with Product, Engineering, and customer‑facing teams to ensure we're solving the right problems and delivering intuitive, impactful experiences
• Lead a data‑informed design practice - partnering with Product Analytics and cross‑functional teams to define, track, and interpret UX health indicators, using insights to guide design decisions and measure impact
• Serve as a hands‑on player‑coach, engaging in discovery, testing, validation, and iterative loops with the Design team, as well as Product and Engineering
• Lead cross‑functional initiatives that strengthen our experience quality, such as accessibility (WCAG), usability and interaction standards, and shared patterns across products.

Feeling uneasy that you haven't ticked every box? That's okay - research shows candidates from underrepresented backgrounds often hesitate to apply unless they meet every qualification. If this role excites you, we encourage you to apply.

90 Days at Flock

We prescribe to 90 day plans and believe that good days lead to good weeks, which lead to good months. This serves as a preview of the 90 day plan you will receive if you were to be hired in this role at Flock Safety.

The First 30 Days

• Build strong relationships with designers, product managers, engineering partners, and customer‑facing teams
• Develop a deep understanding of Flock's product ecosystem, users, workflows, and the contexts in which our products are used
• Spend time listening to customers and users - through shadowing support calls, ride‑alongs with customer‑facing teams, and observing real workflows - to build firsthand empathy for how our products are used in practice
• Review design operations, rituals, and execution patterns to understand current velocity and quality.
• Begin an initial audit of critical product areas to identify the highest‑ROI opportunities for d.