Senior Manager, Product Data Operations

About Pratt & Whitney Canada

Pratt & Whitney Canada (P&WC) is a global leader in aerospace innovation, proudly headquartered in Longueuil, Quebec, since 1928. We design and manufacture next-generation aircraft engines that power the world’s largest fleet of business, general aviation, and regional aircraft and helicopters.

For nearly 100 years, our teams have been at the forefront of propulsion technology, pushing boundaries to make flight more efficient and reliable. Our engines support missions that truly matter, from transporting people and essential goods, to enabling emergency medical services, humanitarian operations, and wildfire suppression around the world.

An Employer of Choice

Pratt & Whitney Canada was named one of Canada’s Best Employers for 2026 by Forbes, marking the 11th consecutive year the company has earned this recognition. Pratt & Whitney Canada also ranked #1 employer in the aerospace and defense industry in the country. In addition, our headquarters continues to be recognized among the top employers in the Montreal region. Together, these distinctions reinforce our reputation as an employer of choice in Montreal, across Canada, and around the world.

Why join our team?

We are the team redefining how in-service engines Product Data is managed, governed, and trusted across the organization. In our department, we set the standards, drive the processes, and build the capabilities that ensure every engine, aircraft, and part event is accurately captured, validated, and maintained in our systems. Our work is at the heart of data excellence: the data we manage not only drives critical customer service decisions but also fuels engine reliability analysis, maintenance strategies, and key business insights on an aftermarket scale. We are on a transformation journey that will have a significant impact on how data flows across our operations, and customer commitments. This is a unique opportunity to lead a high-performing team, shape the future of Product Data operations, and leave your mark on the way we deliver trusted, quality data at P&WC.

Join a dynamic, forward-thinking team where technical rigor, continuous improvement, and a passion for data excellence are not just valued, they are the standard.

What will your day-to-day look like?

The Senior Manager, Product Data Operation is responsible for defining, governing, and executing product data strategy across the Pratt & Whitney Canada Aftermarket lifecycle. This role ensures the completeness, accuracy, and integrity of product data used to support MRO, customer support, digital services, and financial processes and many more.

The position leads a global team of offshore data stewards responsible for identifying, investigating, and resolving product data discrepancies across multiple internal and external data sources. The role serves as the primary owner of Product Data quality for the aftermarket organization.

Responsibilities

• Accountable for overall performance of Product Data, ensuring SLAs, data quality KPIs, and business expectations are met
• Define Product Data standards, quality rules, and reference structures, ensuring completeness, accuracy, and consistency across ERP, MRO, CRM, and downstream systems.
• Monitor and hold data providers accountable, driving root cause analysis and corrective actions for recurring and systemic data issues.
• Lead structured investigations into product data discrepancies originating from multiple sources, resolving complex issues that impact aftermarket execution, customer commitments, and financial accuracy.
• Ensure full traceability, documentation, and governance of all product master data changes, keeping data audit-ready and compliant with contractual and regulatory requirements.
• Coach offshore managers for Product Data to ensure alignment and efficiency
• Work closely with the Transformation Manager to continuously improve and refine the operating model of the team as numerous digital transformations will impact certain roles.
• Foster a strong data ownership culture by defining clear roles, responsibilities, and performance expectations, while driving continuous improvement across the team.
• Serve as the senior point of accountability for Product Data within the aftermarket organization, partnering closely with MRO Operations, Finance, Customer Support, Engineering, and IT to ensure trusted and reliable product data.

What do you need to be successful?

• Bachelor’s degree in Engineering, Information Systems, Business, or related field; Master’s degree preferred.
• 10+ years of experience in master data management, data governance, or data quality roles within manufacturing or regulated environments.
• Strong experience managing serialized product data across ERP, MRO, and CRM systems.
• Proven ability to lead offshore teams
• Experience in operating model transformation resulting from digital transformation
• Proven ability to drive enterprise-scale data quality improvements.
• Experience in aerospace engine aftermarket, MRO, or fleet product management.
• Familiarity with data governance frameworks, MDM platforms, and data quality tooling.
• Experience with data lake and warehouse solutions, driving scalable pipelines, data strategy
• Experience supporting audits, regulatory compliance, and customer data obligations.
• This position is part of a French-speaking work environment, it requires a very good knowledge of English to read and understand, on a daily basis, documentation and technical terms that may emanate from international organizations, as well as to write and communicate in English with customers, suppliers or international colleagues.

What do we offer?

• Pension and savings plan with employer contributions
• Group insurance program
• Opportunities for advancement (career progression)
• Merit or recognition program
• Health and wellness program, including virtual health care
• Recreational and sports club
• Nearby daycares
• Transportation accessibility or public transit program and free parking

Working at Pratt & Whitney Canada

The masculine pronoun is used without discrimination and solely for the purpose of making the text lighter. We will consider the applications of all qualified candidates.

At Pratt & Whitney Canada, we combine passion, boldness, and rigor to design, manufacture, and maintain the world's most advanced and reliable aircraft engines. Our work and the quality of our products contribute to our customers' success, who in turn save lives, support commerce, connect communities, and protect freedoms.

At Pratt & Whitney Canada, you have the opportunity to make a difference every day; just look up. Are you ready to push your limits?

The successful candidate will be required to undergo a criminal background check and obtain all necessary authorizations related to the handling and transfer of controlled goods. The job offer is conditional upon the successful completion of these checks and the obtaining of the required authorizations. If these conditions are not met, the job offer will be withdrawn.