Senior Manager, RFP & Contracts

About

This is a new and strategic role within our contracts team, supporting multi‑million dollar deals across Canada.

The Senior Manager, RFP & Contracts will serve as the operational key driver of the Strategic Operations team, overseeing all contract lifecycle management and RFP activities across Canada. This role requires a seasoned contract professional ideally with a legal administrative background who can navigate the complexities of legal terminology, regulatory frameworks and procurement processes within the healthcare and medical devices industry. The successful candidate must quickly grasp complex business concepts and effectively articulate product & service offerings to external audiences. The preferred candidate will be customer‑focused and be able to successfully manage diverse facets of the RFP and Contracts process under aggressive deadlines, including coordination, writing, and interfacing with internal and external subject matter experts.

This role is posted as remote across Canada; however, candidates located in the Greater Toronto Area are strongly preferred as the team is based in our Richmond Hill office. Candidates located within the GTA will work a hybrid schedule, currently consisting of 2 days a week in the office (Wednesday and Thursday).

Responsibilities

Contracts & Legal Operations (50%)

• Draft, review and manage diverse agreements (SOPs, SOWs, NDAs, leases) aligned to legal and business needs.
• Advise stakeholders on contract interpretation, risk, and regulatory compliance.
• Partner with legal counsel on escalations (indemnities, privacy, RCAs, marketing).
• Maintain and enhance templates, clause libraries and playbooks.
• Conduct legal research and ensure consistent, compliant documentation.
• Manage legal records and internal procedures.
• Support contract negotiations with vendors and external partners.

RFP Leadership (30%)

• Lead vision, strategy and execution of the Canadian RFP process supporting $65M+ in revenue.
• Oversee full RFP lifecycle in collaboration with Sales, Marketing, Service, Compliance, Risk and Pricing.
• Shape proposal strategy, assess risks and ensure regulatory alignment.
• Maintain high‑quality RFP content through standardized templates and strong editorial processes.
• Coordinate with legal to validate contract terms and required bid documentation.
• Track and optimize RFP performance using win/loss and efficiency metrics.

Leadership & Process Excellence (20%)

• Lead, coach and develop a high‑performing contracts and RFP team.
• Build scalable SOPs and cross‑functional workflows from intake through execution.
• Monitor KPIs, identify root causes and drive continuous improvement.
• Foster strong partnerships across Legal, Sales, Finance and Customer Service.

Requirements

Required

• Bachelor’s degree
• 2+ years of People Management
• 4+ years of law firm or in‑house legal experience
• 8+ years of experience with commercial contract drafting and negotiation, RFP experience, risk and compliance management, contract lifecycle management

Preferred

• Law degree or legal studies degree
• Verbal and written proficiency in both French and English is strongly preferred
• Customer‑focused mindset is essential
• Strong leadership skills with the ability to guide diverse business teams
• Must have the ability to set priorities to meet dictated deadlines
• Must have excellent written and verbal communication skills
• Must be keenly organized to manage project tasks across multiple opportunities at various phases of completion
• Ability to work both independently and as part of a cross‑functional team, in a fast‑paced environment