Senior Manager – Site Reliability Engineering

Job Description

• Define and own the SRE transformation roadmap aligned with business objectives and platform priorities.
• Demonstrate strong understanding of SRE principles including SLOs, SLIs, error budgets, toil management, and observability.
• Lead SRE maturity assessments across Observability, Incident Management, Problem Management, Shift Left, and Operational Readiness.
• Establish and govern SRE operating models, collaborating with Development, Operations, Security, and Architecture teams.
• Drive adoption of SLOs, SLIs, SLAs, and error budgets across critical services.
• Act as the primary interface between engineering teams, service management, leadership, and external partners.
• Manage multi-workstream SRE programs, ensuring delivery against scope, timelines, risks, and dependencies.
• Prepare executive-level status updates, dashboards, and steering committee communications.
• Oversee improvements in incident reduction, MTTR, availability, and resiliency.
• Ensure blameless postmortems, root cause analysis (RCA), and action tracking are consistently executed.
• Govern automation initiatives including runbooks, self-healing, alert tuning, and capacity management.
• Track and report reliability KPIs, toil reduction metrics, and automation ROI.
• Partner with platform teams on observability and SRE tooling strategy including monitoring, logging, tracing, and APM.
• Ensure effective integration of ServiceNow, alerting platforms, and SRE tools.
• Support training, enablement, and onboarding of teams into SRE practices and mindset.

Qualifications

• 10+ years of experience in IT delivery, operations, reliability engineering, DevOps, or platform engineering roles.
• 5+ years of experience managing large-scale programs or transformations related to SRE, DevOps, ITIL, or Cloud Operations.
• Experience with Mainframe and other legacy technologies is highly preferred.
• Familiarity with distributed systems, cloud platforms, and enterprise application environments.
• Proven experience driving cross-functional transformation across engineering and operations teams.