Senior Manager/Director of Operations - Missionforce Customer Success Group

About

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. The role involves managing operations within the Missionforce team to support the Customer Success Group, focusing on delivering commercial technology for mission-critical work across U.S. national security agencies.

Responsibilities

• Act as the primary liaison and coordinator across cross-functional projects to ensure that all initiatives align with broader organizational goals
• Develop detailed program plans, including scope, schedule, and budget, to drive accountability for timely and high-quality execution
• Proactively identify, analyze, and mitigate complex cross-program risks and dependencies that span multiple teams, ensuring clear communication of impact and resolution paths
• Strategic Planning & Executive Support: Manage rhythm of business, executive communications, and key global initiatives
• Develop and present status reports, risk assessments, and technical recommendations to senior stakeholders and executive steering committees

Skills

• 7+ years of experience managing complex project implementations or leading successful Agile development teams (5+ years in a significant people leadership role directly managing and mentoring high-performing teams for Director)
• Exceptional collaboration, communication, and presentation skills, both written and verbal, with the ability to articulate complex concepts to both technical and non-technical stakeholders
• Proven track record of stakeholder engagement and executive-level communication, with the ability to clearly articulate ideas and influence leaders without formal authority
• Strong critical thinking and analytical skills; ability to drive process improvements
• Agility and comfort with ambiguity in a fast-paced environment
• Foundation in the Salesforce platform, ideally backed by Salesforce certifications, to demonstrate your technical investment and capability to understand the ecosystem
• Must be a U.S. citizen (U.S. born or naturalized) living on U.S. soil who does not hold dual citizenship with the ability to meet customer and government screening standards applicable to this role
• Prior consulting experience, as external client environments demand exceptional soft skills and relationship-building capabilities
• Experience supporting U.S. Department of Defense (DoD), Intelligence Community (IC), or Federal Civilian agencies
• Background in defense/aerospace industries or operational military/logistics experience
• A Project Management Professional (PMP) certification, which provides an excellent foundation for managing hybrid Agile and waterfall approaches
• Understanding of the SaaS business model and complex B2B sales processes

Benefits

• Time off programs
• Medical
• Dental
• Vision
• Mental health support
• Paid parental leave
• Life and disability insurance
• 401(k)
• Employee stock purchasing program

Company Overview

Salesforce is a cloud-based software company that provides customer relationship management software and applications. It was founded in 1999, and is headquartered in San Francisco, California, USA, with a workforce of 10001+ employees. Its website is https://www.salesforce.com.