Senior Mobile Systems Engineer

Core MDM Responsibilities

Migration & Tenant Management

• Execute cross-platform migrations (e.g., transitioning assets from Workspace One to Microsoft Intune) while maintaining profile parity and security compliance.
• Intune experience is a must.
• Workspace One experience will help during migration.

Profile & Policy Engineering

• Design and deploy Configuration Profiles, Compliance Policies, and App Protection Policies (APP) for a diverse fleet of Apple devices.

Automated Provisioning

• Architect and maintain zero-touch deployment workflows using Apple Business Manager (ABM) and Automated Device Enrollment (ADE) to minimize manual setup time.

Application Lifecycle Management

• Manage the enterprise app catalog, including VPP license assignment, wrapping LOB (Line of Business) apps, and pushing critical updates without disrupting end-user workflows.
• Certificates and token renewals.

Hands-On & Analytical Support

Clinical Hardware Optimization

• Perform 'boots on the ground' support for clinical mobile hardware, including iPhones, iPads, and Mac mini docking stations, ensuring high availability in a 24/7 environment.

Identity Integration

• Troubleshoot SSO and authentication flows involving Imprivata Mobile Access Management (MAM) and Azure AD (Entra ID).

Data-Driven Reporting

• Analyze MDM console data to generate enrollment trends, hardware refresh cycles, and compliance audits for leadership.

Process Refinement

• Translate physical support challenges into technical policy changes to reduce recurring 'touch' requirements for the IT team.

End-User Consultations

• Conduct one-on-one sessions for complex device migrations, ensuring a seamless transition for staff during major infrastructure shifts.