Senior Mobility Endpoint Support Engineer (EMM / Tier 2–3)

About The Britton Group

The Britton Group is a premier provider of intelligence and national security solutions, specializing in mission-critical IT services, enterprise digital transformation, artificial intelligence, full stack development, multimedia design, and advanced intelligence support.

With over 25 years of experience delivering innovative, secure, and agile solutions to the federal government, we are a trusted partner to the Intelligence Community.

The Opportunity

This position supports a Tier 2/3 Endpoint Engineering and Operations team within a high-visibility federal IT environment. The selected candidate will play a key role in managing and supporting enterprise mobility solutions, ensuring secure, reliable, and scalable mobile device operations across the organization.

We are seeking a Senior Mobility Endpoint Support Engineer with strong expertise in Enterprise Mobility Management (EMM) platforms, including Microsoft Intune, Jamf, and Apple Business Manager. This role is ideal for engineers who excel at troubleshooting complex issues, supporting enterprise mobile ecosystems, and collaborating across technical and business teams.

You will be responsible for maintaining and optimizing mobile device management solutions, resolving advanced technical issues, and contributing to mobile technology initiatives that enhance operational efficiency and user experience.

Core Experience

Candidates should bring hands-on experience in:

• Providing Tier 2/3 support for enterprise mobile device ecosystems
• Configuring, managing, and maintaining EMM/MDM solutions such as Microsoft Intune and Jamf
• Supporting iOS and iPadOS devices in enterprise environments
• Troubleshooting complex mobile device, application, and connectivity issues
• Supporting Microsoft 365 applications across mobile and desktop platforms
• Diagnosing network and VPN-related issues impacting endpoint performance
• Managing and maintaining service tickets using platforms such as ServiceNow
• Developing and maintaining technical documentation, knowledge base articles, and SOPs
• Collaborating with cross-functional teams to resolve technical challenges and support business operations
• Participating in endpoint and mobility-related projects and initiatives

Additional Experience That Adds Value

• Experience with Apple Business Manager and enterprise Apple device lifecycle management
• Familiarity with PKI concepts and certificate-based authentication
• Experience integrating SDKs into mobile applications
• Proficiency with scripting languages such as PowerShell, Python, JavaScript, or Swift
• Experience managing Linux systems and working in terminal environments
• Exposure to DevSecOps and IT operations tools such as Splunk and GitLab
• Experience with reporting and analytics tools such as Power BI
• Mobile application development experience

Demonstrated Expertise

Candidates should be able to clearly demonstrate:

• Ability to troubleshoot and resolve complex enterprise mobility and endpoint issues
• Strong analytical and problem-solving skills in high-demand support environments
• Clear and effective written and verbal communication skills
• Ability to document technical issues, solutions, and processes concisely
• Experience working collaboratively with technical teams and business stakeholders

Education

Bachelor’s degree in Information Systems, Computer Science, or a related technical discipline is preferred. Equivalent professional experience will be considered.

Qualifications

• Minimum of 7 years of overall IT experience
• At least 5 years of desktop or endpoint support experience using service management platforms
• At least 3 years supporting iOS/iPadOS devices in enterprise environments
• At least 3 years administering MDM/MAM solutions (Intune, Jamf, or similar)
• At least 5 years supporting Microsoft 365 applications
• Ability to work onsite during standard business hours (Monday–Friday)
• Availability for occasional weekend or overtime support as required

Work Schedule & Environment

• Standard business hours (Monday–Friday)
• Onsite support at the Federal Reserve Board Washington, DC Metro Campus
• May require occasional after-hours or weekend support

Certifications

One or more of the following certifications are desired:

• CompTIA A+
• Microsoft Certified Desktop Support Technician (MCDST)
• Microsoft Technology Associate (MTA)
• Microsoft Office Specialist (MOS)
• Relevant mobility or endpoint management certifications

Benefits

The Britton Group offers competitive salaries and a comprehensive benefits package that includes:

• 6% 401(k) match with immediate vesting
• 100% company-paid medical, dental, and vision coverage for employees
• Company-paid long-term and short-term disability, basic life, and AD&D insurance
• 11 paid holidays plus 20 days of PTO (increasing with tenure)
• Tuition reimbursement up to $5,250 per year, plus additional training allowances
• Performance-based bonuses