Senior NICE CX-One Solution Architect

• Overall, 8 to 10 years of experience in Contact Center technology and Migration process. Should have experience in Nice CX-One Platform and exposure to other CCaaS is added • Should have expertise in the below given components but not limited to this. • Cloud Contact Centers • AI & Bots (Chat & Voice) • ACD and IVR • Work Force Management • CTI servers and CRM adopters • Recording solution • Wallboard • Automatic Speech Recognition (ASR) • Text to Speech (TTS) • Outbound Dialer • Callback and Post call Survey • knowledge on 3rd party applications integrations with NICE CX-One • Must be proficient in the techniques that lead to, the production and design of complex Contact Centre environments. Including, requirements discovery and analysis, formulation of solution context, identification of solution alternatives and their assessment, technology selection, and design configuration. • Should have prepared of Roadmap, Strategy for Call Center Implementation • Knowledge of Hosting, Network, Telephony, Storage and SSO configurations • Knowledge of all phases of IVR development including design, coding, testing, debugging, implementation, and support of contact center. • Knowledge with different database technology MSQL, PostgreSQL, Oracle, Cache etc. • Knowledge of CTI and CRM integration for contact center • Knowledge of Contact Centre design and routing methodologies to ensure successful, scalable deployments. • Aware of positioning of CRM CTI servers • Ability to handle multi-channel integration, involving Email, Fax, Web Chat etc. along with Voice • Experience in Voice XML, Grammar XML is added plus • L1, L2, & L3 level Troubleshooting skills (Call-flow issues, and other 3rd party application integrations issue’s, etc.)