Senior Pre-Sales Engineer

Company Description

At KLG Smartec, we develop high-reliability communication and computing solutions for critical infrastructure — including energy, transport, industrial automation, and oil & gas. We are looking for a Senior Pre-Sales Engineer to support our commercial activities with deep technical expertise. This role is focused on working alongside customers and partners, helping them design and validate solutions based on our portfolio of industrial networking and computing products.

What you will do

• Support the sales team in technical meetings, workshops, and presentations
• Act as a technical advisor to customers, helping them design solutions using our products
• Clarify technical requirements and translate them into feasible solution approaches
• Assist customers and partners in designing industrial network architectures
• Provide guidance on topologies, redundancy mechanisms, and performance considerations
• Ensure proposed solutions are aligned with real-world operational constraints
• Build and execute proof-of-concepts and lab tests
• Validate scenarios such as redundancy failover, QoS behavior, and resilience
• Reproduce and analyze customer-specific use cases
• Deliver technical training to partners and distributors
• Prepare technical documentation, guidelines, and reference architectures
• Support technical escalations during and after deployment
• Troubleshoot complex issues in cooperation with internal teams
• Work closely with engineering teams to transfer field feedback into product improvements
• Prepare technical requirements, bug reports, and feature requests
• Support validation of fixes and new functionalities
• Represent the company at trade shows, exhibitions, and industry events
• Demonstrate products, engage with customers, and support lead generation activities
• Support positioning of company solutions in competitive customer environments
• Contribute to understanding how our products compare to alternative solutions in real deployments

What you bring

Must-have

• Strong experience in industrial or enterprise networking
• Hands-on knowledge of: L2/L3 networking, VLAN, QoS, Redundancy protocols: RSTP, MRP, PRP/HSR
• Experience supporting customers in designing network solutions
• Strong troubleshooting skills across network and system layers
• Fluent English (mandatory)

Should have

• Experience with: Linux systems, Edge computing / industrial PCs, PLC environments
• Understanding of industrial cybersecurity (e.g. IEC 62443)

Nice to have

• Knowledge of industrial protocols (e.g. Modbus, PROFINET, OPC UA)
• Experience in energy, rail, or industrial automation domains
• Familiarity with time synchronization (PTP / IEEE 1588)
• Exposure to industrial networking vendors such as Moxa, Cisco, Belden (Hirschmann), or Siemens (Ruggedcom)

Working setup

• Location: Eningen, Germany (hybrid, 2–3 days on-site)
• Region: Europe & Middle East
• Travel: approximately 15–20% (primarily Europe, occasional international travel)

Why this role

• Work on real industrial systems deployed in critical infrastructure
• Exposure to international projects and customers
• Close collaboration with R&D and product development
• Small, focused team with high individual impact