Senior Process Analyst

About

2 Days Destiny is a forward-thinking organization focused on driving innovation and delivering impactful business solutions. We specialize in optimizing business operations and enhancing organizational efficiency through strategic process improvements. Our team is committed to enabling sustainable growth and fostering a collaborative work environment. Based in Gauteng, South Africa, we embrace a hybrid work model to support flexibility and work‑life balance.

Responsibilities

• Analysis of process workflows to identify areas for efficiency improvements.
• Supporting data collection and analysis for operational reporting initiatives.
• Assisting in documenting standard operating procedures for team reference.
• Collaborating with cross‑functional teams to streamline communication processes.
• Supporting the drafting and negotiation of client agreements.
• Leading the implementation of automation projects.
• Delivering the organisation's quarterly risk‑self analysis to identify financial, operational and regulatory risks arising from BAU processes.
• Conducting research on best practices to enhance process effectiveness.
• Conducting high‑risk user investigations.

Qualifications

• Strong analytical skills to assess business operations and identify process gaps.
• Experience in business process improvement and business process management to streamline workflows and enhance efficiency.
• Proficiency in business process design and implementation techniques.
• Excellent communication skills to effectively collaborate with teams and stakeholders.
• Capability to work in a hybrid environment, managing both in‑office and remote responsibilities.
• Familiarity with process improvement methodologies such as Six Sigma or Lean is advantageous.
• Bachelor’s degree in Business Administration, Operations Management, or a related field preferred.