Senior Product Designer II, Activation

About the Role

Location: Remote – USA (candidates must be in the Eastern time zone, US or Canada)

Join HubSpot’s Customer Journey UX Team to design end‑to‑end customer value. The Customer Journey Product Line (CJPL) owns how customers experience HubSpot from their first interaction through long‑term growth, bringing together acquisition, activation, discovery, and engagement into a continuous, AI‑driven journey.

What Sets Customer Journey UX Apart?

• End‑to‑End Ownership: Design across the full customer journey, from signup and activation through discovery, engagement, and retention.
• Outcome‑Driven Focus: Shift experiences from task completion to outcome realization, helping customers reach value faster.
• Cross‑Hub Scope: Work across multiple Hubs and platform surfaces to deliver cohesive, connected journeys.
• AI‑Driven Experiences: Leverage personalization, inference, and smart guidance to adapt journeys to customer context.
• Massive Scale: Design for millions of customers across Free, Starter, Pro, and up‑market tiers.

Responsibilities (What You’ll Do)

• Own end‑to‑end experiences: lead design work that spans multiple stages of the customer journey—from discovery through launch and iteration.
• Design for activation and value: create guided, adaptive experiences that help customers reach their first meaningful outcomes quickly.
• Connect systems and surfaces: design flows, patterns, and frameworks that create continuity across products while maintaining simplicity and clarity.
• Partner across disciplines: collaborate closely with Product Managers, Engineers, Researchers, Content Designers, and Data partners.
• Use data to learn and iterate: define success metrics, validate designs with qualitative and quantitative insights, and continuously improve shipped work.
• Elevate craft and culture: participate in critique, mentor peers, and help raise the bar for journey‑focused design at HubSpot.

Requirements (What You’ll Bring to HubSpot)

• Proven product design craft: a portfolio demonstrating strong visual design, interaction design, systems thinking, and measurable user or business impact (include at least three recent case studies).
• Journey‑level thinking: experience designing across multi‑step flows, lifecycle stages, or interconnected products.
• Cross‑functional collaboration: a track record of partnering effectively with PMs, engineers, and other designers to drive outcomes.
• Systems and scale mindset: comfort designing within large platforms where consistency, reuse, and cohesion matter.
• Comfort with ambiguity: ability to navigate evolving strategy and complex problem spaces with clarity and momentum.
• Growth mindset: curiosity, openness to feedback, and excitement about learning—especially in AI‑powered product environments.
• Bonus: experience with B2B SaaS, onboarding or activation systems, personalization, or experimentation at scale.

Compensation & Benefits

• Annual cash compensation range: $166,300 — $266,100 USD (includes base salary, on‑target commission, and annual bonus targets).
• Eligibility for HubSpot’s equity plan (restricted stock units) and possible overtime pay.
• Comprehensive benefits and perks designed to help employees grow better (details provided by HubSpot).

About HubSpot

HubSpot (NYSE: HUBS) is an AI‑powered customer platform that provides the software, integrations, and resources customers need to connect marketing, sales, and service. The company’s culture is built on four commitments: Solve for the Customer, Be Bold, Learn Fast, Align, Adapt & Go!, and Deliver with HEART. Recognized globally for its award‑winning culture, HubSpot is headquartered in Cambridge, MA, with employees and offices worldwide.