Senior Product-Led Growth (PLG) Strategy & Operations Manager

Location: Remote, California

Employment Type: Full-Time

Department: Product

Compensation: $193.2K - $227K - Offers Equity

At Confluent, we are dedicated to offering competitive pay and benefits aligned with industry standards. We evaluate various factors when determining compensation, including work history, education, professional experience, and location. Actual pay may vary based on skills and qualifications. Confluent also provides a comprehensive range of employee benefits.

Overview

At Confluent, we're not just enhancing technology; we're changing how data flows and what that means for the world. Our platform keeps information moving in near real-time, empowering companies to respond swiftly, innovate smarter, and offer dynamic experiences.

This position requires a certain mindset. We seek individuals who are inquisitive, ready to provide honest feedback, and support one another. No egos, no isolation—just intelligent and curious individuals collaborating towards greater goals.

About the Role:

We are looking for a Senior Manager to take charge of Product-Led Growth (PLG) strategy and operational rhythm focused on customer acquisition, activation, and high-value growth. As a senior individual contributor, you will function as an internal strategy and operations expert, enjoying direct access to executive leaders and influencing cross-functional teams.

Your responsibilities extend beyond standard analytics or reporting. You will shape the growth strategy, tackle complex issues, coordinate cross-functional initiatives, and ensure that execution leads to meaningful decisions and measurable business results. Collaboration with leaders in Product, Engineering, Marketing, and Sales will be essential, providing regular insights to senior decision-makers.

You will play a crucial role in PLG communications at the executive level, transforming insights, progress, and trade-offs into cohesive narratives that align PLG efforts with overarching company goals. You will work closely with Product management to guide roadmap decisions and collaborate with Marketing and Sales to develop effective go-to-market strategies.

This role demands an ability to create a strong foundation for strategic choices, requiring hands-on engagement with data and materials as needed. This includes crafting SQL queries, developing structured models in spreadsheets, and creating polished presentations for executives. You must deliver analyses expediently and accurately, either through direct execution or by collaborating with data science and analytics teams.

This position is ideal for individuals from consulting or strategic backgrounds eager to manage complex business challenges comprehensively.

What You Will Do: • Own PLG Strategy and Planning • Take charge of PLG strategy and operational priorities across customer acquisition, activation, monetization, and high-value growth. • Lead annual and quarterly planning inputs, including goal setting and operating trade-offs. • Collaborate with senior PLG leadership to prioritize initiatives, direct investment decisions, and ensure alignment. • Drive Executive Decision Support and Communications • Prepare for PLG executive reviews, synthesizing insights and developing high-quality presentation materials. • Translate complex data into straightforward, actionable insights that guide leadership decisions and resource management. • Act as a strategic advisor to senior stakeholders, contributing to identifying issues and shaping solutions. • Inform Product and GTM Strategy • Work closely with Product teams to influence roadmap priorities based on insights regarding customer behavior and growth trends. • Engage with Marketing and Sales to refine go-to-market strategies, campaign themes, and execution plans aligned with PLG goals. • Lead Funnel Performance and Growth Diagnostics • Assess end-to-end performance within acquisition and activation funnels, pinpointing issues and identifying areas for improvement. • Implement a structured, hypothesis-driven approach to experimentation and enhancement. • Ensure insights are operationalized, reflected in the roadmap, and adjust GTM or execution strategies as necessary. • Orchestrate Cross-Functional Execution • Advance progress across Product, Engineering, Marketing, and Sales by coordinating efforts, timelines, and interdependencies. • Raise any unresolved issues or blockers to the appropriate level, presenting clear options and recommendations to maintain progress. • Own Measurement and Insight Foundations • Ensure PLG metrics and analyses bolsters executive decision-making and prioritization processes. • Guide the transition from volume metrics to focusing on value, usage, and customer outcomes. • Collaborate with data and engineering teams to uphold analytical rigor and ensure consistent definitions. • Manage analytical projects comprehensively, deciding when to delve deeply into details and when to collaborate with data science teams for high-quality analysis.

What You Will Bring: • Experience leading strategy, growth, or operational initiatives with accountability for business results, particularly in a fast-growing SaaS or tech environment. • Proven ability to navigate complex, cross-functional challenges and effectively drive progress. • Strong analytical background, confident in working directly with data, designing analyses, and conducting experiments. • Proficiency in core analytical and communication tools, including SQL for data analysis, spreadsheet modeling, and creating executive-level presentations. • Exceptional executive-level communication skills, able to produce clear and meticulous presentation materials. • Proficient in influencing others and operating autonomously with high ownership.

Ready to shape the future? Join us in moving forward.

Come As You Are

We believe belonging is fundamental, not optional. We collaborate across diverse backgrounds and time zones, recognizing that great ideas stem from varied perspectives. We foster an environment where everyone can lead, grow, and redefine the possible.

We are proud to be an equal opportunity employer. Employment decisions are based solely on job-related criteria, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected classification.

Privacy Statement

Confluent, an IBM subsidiary, is in the process of integration with IBM. By applying, you acknowledge that your personal information may be shared with IBM affiliates involved in your recruitment. Details regarding IBM's personal information protection policies are available upon request.