Senior Product Manager, AI Trust – Safety

Job Description

• Own the roadmap for the AI Trust & Safety pod, prioritizing and driving investments to continually improve safety across AI experiences in the Spring Health platform.
• Define a strategy to leverage data to improve performance of AI systems.
• Shape and evangelize the standards for what “safe and effective AI” means in Spring Health’s context.
• Define operational approval gates for AI features before they’re deployed in production.
• Partner with ML engineers and data scientists to scope and prioritize technical work that enables AI safety & trust.

Requirements

• 4+ years of product management experience, with a focus on ML/AI systems.
• Strong ML fluency. Understands model lifecycles, performance metrics, failure modes, and validation methods.
• Experience defining goals and specs for model evaluation, red teaming, or risk mitigation.
• Strong cross-functional communication and alignment skills across technical, clinical, and regulatory teams.
• Demonstrated ability to take end-to-end ownership of complex problems and drive outcomes in high-velocity, ambiguous environments.

Benefits

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts. HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer‑sponsored 401(k) match of up to 2% for retirement planning.
• A yearly allotment of no‑cost visits to the Spring Health network of therapists, coaches, and medication‑management providers for you and your dependents.
• Competitive paid time off policies including vacation, sick leave, and company holidays.
• At 6 months tenure with Spring, parental leave of 18 weeks for birthing parents and 16 weeks for non‑birthing parents.
• Access to Noom, a weight‑management program based in psychology, tailored to your unique needs and goals.
• Access to fertility care support through Carrot, plus a $4,000 reimbursement for related fertility expenses.
• Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription.
• Access to BrightHorizons, which provides sponsored child care, back‑up care, and elder care.
• Up to $1,000 professional development reimbursement per year.
• $200 per year donation matching to support your favorite causes.