Senior Product Manager - CISO Advantage

Overview

Sophos is a global leader and innovator of advanced security solutions for defeating cyberattacks. The company acquired Secureworks in February 2025, bringing together two pioneers in cybersecurity with native AI-optimized services, technologies and products. Sophos is the largest pure-play Managed Detection and Response (MDR) provider, supporting more than 28,000 organizations. The portfolio includes endpoint, network, email, and cloud security that interoperate through the Sophos Central platform.

Role summary and engagement with MSP partners to apply cybersecurity expertise at scale, helping partners integrate CISO Advantage into their offerings and empower their teams to deliver effective security services.

Role Summary

This role is for individuals with real cybersecurity experience who understand the pressures faced by security teams and the challenges businesses encounter in strengthening their defences. If you’ve worked in a cybersecurity team, led advisory engagements through a managed service provider, or helped organisations tackle security challenges, this is your chance to apply that expertise on a larger scale.

What You Will Do

Product Feedback & Market Intelligence

• Operate as a structured, consistent feedback channel between the field and the Sophos Product team, a core accountability of the role.
• Capture partner and customer feedback on product usability, feature gaps, pricing, and competitive alternatives using agreed formats and cadences set by Product leadership.
• Submit regular regional feedback reports covering adoption blockers, commonly requested features, competitive intelligence, and MSP delivery challenges.

MSP Partner Enablement

• Serve as the primary field resource for CISO Advantage MSP partners within your region, the point of contact for product knowledge and support with customer situations.
• Track partner enablement progress and readiness across your regional MSP portfolio, flagging partners needing additional support and identifying those ready to scale.
• Help partners develop structured onboarding and delivery playbooks to deploy CISO Advantage consistently.

End-User Adoption & Training Support

• Support MSP partners in delivering effective training and onboarding experiences to end-user organizations.
• Define success metrics, use cases, adoption milestones, and outcomes with channel partners and their customers.
• Provide end-user guidance materials, FAQs, and best-practice documentation for partners to adapt and deliver.
• Act as an escalation resource for complex adoption challenges and work with partners to resolve issues.
• Document customer adoption stories, use cases, and outcomes for enablement, marketing, and reporting.

Cross-Function Collaboration

• Collaborate with regional Sales and Channel teams to align enablement with commercial priorities.
• Work with Product Marketing to validate regional messaging and surface localization needs.
• Partner with Product and Customer Success teams to keep end-user training content current with platform updates.

What You Will Bring

• 5–8 years of experience in cybersecurity-related roles (technical pre-sales, partner success, channel enablement, security consulting, or vendor-side field roles).
• Experience working with or within an MSP, channel partner, or VAR environment.
• Exposure to security programme management, GRC, or vCISO service delivery.
• Experience in a product feedback, customer success, or voice-of-customer role within a B2B SaaS or security vendor environment.
• Experience supporting end-user training, onboarding, or adoption programs, directly or through channel partners.

Knowledge & Skills

• Working knowledge of cybersecurity concepts and the challenges faced by security teams in mid-market and enterprise organizations.
• Ability to translate complex security and platform concepts into clear guidance for MSP partners and end-user customers.
• Strong communication and relationship-building skills across technical, commercial, and customer-facing contexts.
• Comfort working in a structured feedback environment, with the ability to capture insights methodically and communicate them to product and leadership teams.
• Interest in AI and an AI-native approach;…