Senior Product Manager, Contact Center Solutions

Role Overview: You will lead the product strategy and roadmap for contact center solutions, collaborating closely with engineering and marketing teams to ensure market leadership.

Key Responsibilities: - Develop and execute the product strategy and roadmap for contact center solutions. - Conduct market research and competitive analysis to identify opportunities. - Gather and prioritize user requirements from customers and internal teams. - Work with engineering, design, and marketing teams to deliver innovative products. - Manage the product backlog and sprint planning process. - Analyze product performance data to identify areas for improvement. - Communicate product updates and roadmap to internal and external stakeholders.

Qualification Required: - Bachelor's degree in Business Administration, Engineering, or related field. - 5-7 years of experience in product management, focusing on contact center or customer service solutions. - Deep understanding of contact center technology and industry trends. - Exceptional analytical, communication, and presentation skills. - Experience in Agile environment. - Strong leadership and teamwork skills.

(Note: The job description does not contain any additional details about the company.) Role Overview: You will lead the product strategy and roadmap for contact center solutions, collaborating closely with engineering and marketing teams to ensure market leadership.

Key Responsibilities: - Develop and execute the product strategy and roadmap for contact center solutions. - Conduct market research and competitive analysis to identify opportunities. - Gather and prioritize user requirements from customers and internal teams. - Work with engineering, design, and marketing teams to deliver innovative products. - Manage the product backlog and sprint planning process. - Analyze product performance data to identify areas for improvement. - Communicate product updates and roadmap to internal and external stakeholders.

Qualification Required: - Bachelor's degree in Business Administration, Engineering, or related field. - 5-7 years of experience in product management, focusing on contact center or customer service solutions. - Deep understanding of contact center technology and industry trends. - Exceptional analytical, communication, and presentation skills. - Experience in Agile environment. - Strong leadership and teamwork skills.

(Note: The job description does not contain any additional details about the company.)