Product Manager

About

Medallia is the pioneer and market leader in Experience Management. Our award‑winning SaaS platform, Medallia Experience Cloud, leads the market in the management of experiences, insights, and actions for candidates, customers, employees, patients, and residents alike.

We believe that every experience is a memory that can last a lifetime. Experiences shape the way people feel about a company. And they greatly influence how likely people are to advocate, contribute, and stay. At Medallia, we are committed to creating a world where organizations are loved by their customers and their employees.

We empower exceptional people to create extraordinary experiences together. Bring your whole self.

The role is a Product Manager position focused on data sampling and feedback collection services within the Experience Platform. It owns mission‑critical systems that power sophisticated customer experience programs for Fortune 100 companies, balancing high‑scale operations with the vision to build next‑generation survey capabilities. The position works closely with the Listen Experience Applications team to develop platform capabilities that support omnichannel listening. The role is hybrid (3 days onsite per week) and candidates based in the Tysons vicinity will be prioritized.

Responsibilities

Key Initiatives

• Survey Engine Unification: Lead the initiative to unify disparate survey engines and broadcaster technologies into a streamlined, high‑performance platform to support omnichannel signals and improve flexibility for future innovations.
• Next‑Gen Roadmap: Develop platform capabilities to deliver the next generation of dynamic surveys using innovative technology.
• Operational Health & Efficiency: Stabilize core platform services to reduce operational overhead and reactive maintenance to less than 15 % of team capacity, shifting focus from issue investigation toward proactive roadmap delivery.

Key Responsibilities

• System Ownership: Manage core product areas including the Survey Engine, inbound/outbound feedback collection mechanisms, Anti‑Cheating Engine, and Sampling services.
• Pragmatic Execution: Lead with an understanding of established systems, balancing innovation with serving active enterprise‑scale clientele.
• Stakeholder Management: Partner closely with cross‑functional teams—product managers, engineering, architecture, alliances, and go‑to‑market—to manage complex migrations and define technical standards.
• Technical Excellence: Work with engineering leads to make sound technical trade‑offs, ensuring performance, reliability, and long‑term maintainability.
• Operational Efficiency: Lead high‑efficiency cross‑functional teams focused on innovation while minimizing reactive maintenance and cost‑of‑doing‑business activities.

Qualifications

Minimum Qualifications

• 4–6+ years of product management experience with enterprise SaaS platforms; 2+ years specifically in platform product offerings.
• Proven track record of managing mature systems and handling the complexities of migrations and technical debt.
• Strong technical proficiency with experience engaging in deep technical discussions on API design, platform health, and data platforms.
• Demonstrated pragmatism in balancing current maintenance, high‑quality shipping, and future‑looking innovation.
• Excellent collaboration and communication skills, with experience building consensus across diverse cross‑functional teams.

Preferred Qualifications

• Experience in email delivery, fraud detection, CDPs, standard protocols (HTTP, SMTP, SMS/RCS), data modeling, or similar.
• Experience with a data collection or market research domain.

Compensation & Benefits

• Base Salary Range: $154,000 – $190,000 (general guideline across U.S. labor markets).
• Health & Wellness Benefits: Medical, dental, vision, 401(k), short‑term and long‑term disability, life and AD&D insurance, statutory leaves, paid parental leave, paid holidays (benefits and eligibility may vary by location and role).

Medallia is committed to equal pay, transparency, and diversity. The company is an equal‑opportunity workplace and an affirmative‑action employer. All qualified applicants will receive consideration without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other protected status.