Product Manager 2, Customer Engagement

About

Data is critical to Comcast’s operations and long‑term strategy. As a Product Manager 2, Customer Engagement on the Data & AI team, you will play a leading role in shaping how internal customers discover, trust, and use data, governance, and platform products across the enterprise. Operating in a data‑rich and tech‑forward environment, you will define customer engagement strategies, own customer‑facing engagement roadmaps, and partner closely with business stakeholders and technical product teams to drive measurable product adoption and value. This role requires strong analytical skills, cross‑functional influence, and the ability to think strategically about customer needs.

This position is ineligible for visa sponsorship. To be considered for this role, you must be legally authorized to work in the United States and not require sponsorship for employment now or in the future.

Core Responsibilities

• Lead the development and execution of customer engagement strategies that improve understanding, trust, and adoption of data, governance, and platform products.
• Understand customers’ technical ecosystems and data needs.
• Partner with business stakeholders to identify goals, use cases, and success measures for engagement efforts.
• Own the customer‑facing engagement roadmap and ensure alignment with core product roadmaps across the Data & AI team.
• Act as the Voice of the Customer by gathering, synthesizing, and prioritizing insights that inform product direction and engagement plans.
• Develop and deliver clear, targeted communications and enablement materials (guides, in‑product messages, announcements, training).
• Collaborate closely with Technical Product Owners, engineering, governance, and customer‑facing teams to shape programs and ensure effective delivery.
• Communicate trade‑offs, dependencies, and customer impacts to stakeholders and leadership.
• Drive continuous improvement across engagement processes, measuring effectiveness and optimizing customer journeys.
• Perform competitive analysis and conduct market research; maintain an updated view of key competitive changes.
• Lead concepts defining an end‑to‑end customer experience and expected full lifecycle costs.
• Contribute to the product vision across the team and the organization.
• Conduct feasibility assessments and capability gap analysis (what is wanted vs. what is attainable).
• Manage change requests; validate downstream deliverables and final offering (business acceptance testing).
• Exercise independent judgment and discretion in matters of significance.
• Other duties and responsibilities as assigned.

Qualifications

• 10 years of experience in product management, customer engagement, customer success, or related fields.
• Strong experience working with data, governance, analytics, or platform products.
• Excellent analytical and quantitative skills; ability to measure customer behavior and product impact.
• Proven experience defining or executing customer engagement strategies, programs, or lifecycle journeys.
• Strong cross‑functional collaboration skills and ability to influence without authority.
• Comfort working in a fast‑moving, evolving environment.
• Working knowledge of Data Engineering principles.
• Experience with/understanding of:
  • Data pipelines and workflow orchestration;
  • ETL processes;
  • Data warehousing (design, architecture, and optimization);
  • Storage and compute systems;
  • Cloud platforms, especially AWS (including S3, EC2, Lambda, and security);
  • Streaming technologies;
  • Data governance practices (metadata, access, stewardship, quality);
  • Cloud platforms such as AWS, Azure, or GCP.
• SQL or similar data‑querying experience preferred.
• Exposure to:
  • Data products, data catalogs, workflow orchestration;
  • Data governance practices (metadata, access, stewardship, quality);
  • Cloud platforms such as AWS, Azure, or GCP;
  • Engagement or marketing automation tools (in‑app messaging, notifications, email).
• Bachelor’s degree or equivalent experience.

Desired Qualities

• Strategic thinker with strong storytelling abilities.
• Customer‑centric approach to product adoption and value creation.
• Ability to balance long‑term vision with iterative delivery.
• Strong collaboration, communication, and stakeholder leadership.

Employees at All Levels Are Expected To

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience—think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff—be enthusiastic learners, users, and advocates of our game‑changing technology, products, and services, especially our digital tools and experiences.
• Win as a team—make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System—a way of working that brings more employee and customer feedback into the company—by joining huddles, making callbacks, and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what’s right for each other, our customers, investors, and our communities.

Disclaimer

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications.

Equal Opportunity Statement

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.