Senior Product Manager — Intelligent Service Management

Your mission

Own the vision, strategy, and roadmap for intelligence and analytics within Matrix42's service management platform. This is a high-ownership role at the intersection of service management expertise, analytical product thinking, and modern AI.

What you'll do

• Own the intelligence & analytics roadmap end-to-end
• Drive validation through prototyping and rapid experimentation
• Shape self-service analytics experiences — configurable dashboards, portals, guided workflows
• Collaborate with engineering, data, product marketing, UX, and go-to-market teams
• Engage directly with enterprise customers and partners to shape direction

Your profile

• Experience in ITSM/ESM or service management software
• Strong analytical mindset with background in analytics, BI, or data-driven products
• Practical AI/ML exposure and a prototyping-first approach
• Customer-facing product management experience in enterprise SaaS
• Ability to communicate across C-level, sales, and engineering stakeholders
• Familiarity with service management platforms and self-service design

Why us?

This is a great opportunity to contribute to the future of a leading Service Management software vendor and drive innovation in a cloud-first, AI-powered ecosystem. If you have the technical expertise, architectural vision, and collaborative mindset to make an impact, we’d love to hear from you!

By using our platform, customers can manage IT and business processes, assets, endpoints, and identities for improved productivity, agility, security, and employee experience. By enabling digital working environments and IT self-service through holistic integration and automated processes, we digitalize and automate our customers’ everyday tasks. Join our diverse team of 600 professionals spread across Europe.

Our culture is built on strong values, with customer success as our top priority. We support your personal and professional growth, helping you reach your full potential through personalized goals. Join us on a journey where you can thrive in both your career and personal life.

Our Benefits

We could start by mentioning the fundamentals – 30 vacation days, flexible self-managed working hours, and a hybrid setup that supports remote work. But what truly sets this role apart is the opportunity to be part of a distinct European growth journey – shaping the European choice in Service Management that is a trusted and loved player in the market, while contributing to a company that is scaling with clear purpose, ambition, and customer focus.

About us

Our ambition is to be the European choice in service management!

By using our platform, customers can manage IT and business processes, assets, endpoints, and identities for improved productivity, agility, security, and employee experience. By enabling digital working environments and IT self-service through holistic integration and automated processes, we digitalize and automate our customers’ everyday tasks. Join our diverse team of 600 professionals spread across Europe.

Our high performers culture is built on strong values (We love customers, Make it happen, Better every day, With respect), with customer success as our top priority. We support your personal and professional growth, helping you reach your full potential through personalized goals. Join us on a journey where you can thrive in both your career and life.

We are committed to building an inclusive and diverse workplace, and we welcome applications from all individuals, regardless of gender, age, disability, ethnic or social origin, religion or belief, sexual orientation, or identity.