Senior Product Manager Voice Access Partner Solutions (Remote)

Senior Product Manager Voice AccessPartner Solutions | TELUS | Canada

Location: Vancouver, BC, CA, V6B 3K9; Calgary, AB, CA; Vancouver, BC, CA; Toronto, ON, CA; Montréal, QC, CA
Req ID: 53614
Jobs by Category: Technology Solutions
Job Function: Product Management & UX/UI Design
Status: Full Time
Schedule: Regular

Description

Ready to create new opportunities? Bringing a world of possibilities to our customers and the best of TELUS to the connected world. We partner with domestic and international carriers to share leading over‑the‑top technologies, bringing the world's fastest network to our customers and the best of TELUS to our global peers.

Position Overview

As a crucial member of the Partner Solutions Product Marketing team, the successful candidate will be part of a diverse, high performance team of product professionals to assess, develop, deliver, and manage a wide variety of voice access and tariff telecom solutions. This tightly knit team consists of individuals who understand how to balance sales, delivery, customer care, regulatory/CRTC mandates and client needs throughout the lifecycle of a product and service.

Impact & Responsibilities

• Strategic Planning: Define the strategy for delivering against our revenue targets. Conduct economic, competitive, and technical analysis of our legacy voice access solutions.
• Cross‑functional Collaboration: Develop pricing and marketing plans to proactively reduce churn, maintain or grow customer ARPU.
• Market Research: Conduct comprehensive market research to understand customer needs and preferences, portfolio gaps and identify opportunities for improvement.
• Performance Management: Monitor and analyze performance metrics and identify opportunities for cost optimization and revenue assurance.

Qualifications

• Strong project and process management skills.
• Excellent communication, presentation and analytical skills.
• Ability to develop relationships with key internal and external contacts, and to work within and lead teams.
• Strategic and analytical mindset; comfortable with analyzing data and reporting on key performance metrics and sharing insights.
• Bias for action to get deliverables completed.
• Thrive in change and ambiguity, handling shifting demands with ease.
• Ability to navigate cross‑functionally across multiple teams and lines of business.
• Naturally curious with a drive to deeply understand our business and seek out new areas of opportunity.
• Advanced knowledge of English is required because you will most of the time interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its national scope.

Great‑to‑haves

• University degree in Marketing or Computer Science.
• 3‑5 years relevant experience in the telecom industry.
• Financial analyst experience.

Compensation

• Salary Range: $86,000‑$160,000
• Performance Bonus or Sales Incentive Plan: 15%
• Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience.

Benefits

• Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family.
• Flexibility to work in‑office, virtually or a combination of both, based on the role's requirements.
• Generous company‑matched pension and share purchase programs.
• Opportunity to give back to communities in which we work, live and serve.
• Career growth and learning & development opportunities to develop your skills.
• And much more …

Job Type

This is for a current vacancy.

About Us

We’re a people‑focused, customer‑first, purpose‑driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. You’ll find our engaging, high‑performance culture personally fulfilling, professionally challenging, and financially rewarding.

We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.