Senior Program Manager

About Chewy

Chewy is dedicated to creating an inclusive culture where team members from diverse backgrounds and experiences can thrive. Our pet parents and partners come from everywhere—different places and different walks of life. At Chewy, you are encouraged to bring your perspectives to deliver on our mission while being empowered to think big, deliver results, and become your best. Join us in building innovative advertising solutions that drive measurable outcomes for brand partners while growing your career in a supportive environment that values diversity, collaboration, and professional growth.

Chewy is hiring awesome humans, and we hope that includes you. We're looking for more than just employees—we want team members on a career path surrounded by other awesome humans. At Chewy, you'll be part of a culture that values everything you do, who you are, and the goals you've set for your career. Chewy is seeking a Senior Program Manager to join our Sponsored Ads team to help grow the offsite ads business. The ideal candidate has an entrepreneurial mindset and extensive experience with digital advertising platforms, playing a key role in shaping how Chewy partners with leading advertising platforms to drive measurable outcomes for brand partners.

Role and Responsibilities

As a Senior Program Manager, you will help grow the Chewy Ads business by expanding our portfolio of offsite channels, implementing new operational processes, facilitating launch sequences, managing partner accounts, and serving as a subject matter expert for internal teams. You will build and manage offsite retail media advertising programs while driving cross-functional collaboration and operational excellence. Key responsibilities include:

• Build and manage Chewy's offsite retail media advertising programs across platforms such as Meta, Google, YouTube, DSPs/SSPs, LiveRamp, and CDPs.
• Partner with internal and external teams to launch new channels, design operational workflows, and optimize advertising performance across OLV and CTV.
• Act as the primary point of contact for vendor and platform partners, ensuring strong collaboration, accountability, and innovation.
• Drive cross-functional program management, working closely with analytics, operations, engineering, and finance to ensure seamless execution and billing accuracy.
• Create reporting and communication frameworks to keep stakeholders informed of program status, performance, and opportunities.
• Provide subject matter expertise to internal teams, enabling knowledge-sharing and operational excellence.
• Analyze performance data and deliver insights that inform strategy, identify opportunities, and resolve challenges.

Required Skills and Experience

• Bachelor's degree, preferably in an analytical field such as STEM, business, economics, or accounting.
• 7 years of program management experience in online advertising systems, preferably in retail media.
• Strong familiarity with advertising systems including Meta, Google, YouTube, LiveRamp, DSPs/SSPs, CDPs, online video (OLV), and connected TV (CTV).
• Familiarity with Tableau, Salesforce, and advertising billing systems.
• Fluent in Excel for creating reports, analyzing data, and managing projects.
• Proven strengths in project management and vendor account management.
• Excellent written and verbal communication skills.
• Strong analytical problem-solving abilities.
• Ability to manage competing priorities and effectively resolve ambiguity.

Compensation and Benefits

• A place where you can be your authentic self and grow your career.
• Work in a culture that cares, with managers who value you and your career journey.
• Development of meaningful connections with diverse Chewtopians through Team Member Resource Groups.
• Celebration of inclusivity through various company events, programs, and activities.
• Comprehensive medical, dental, and vision benefits, plus wellness programs and resources.
• Opportunities for career growth and professional development.