Senior Program Manager

About the Role

We are seeking a Senior Program Manager to lead governance, operating model development, and strategic coordination across Global Markets and Product (GMPO). This role is responsible for bringing structure, visibility, and consistency to complex, non-traditional programs—including site closures, End-of-Life (EOL) strategies, customer migrations, and interim workarounds. This individual will play a critical role in defining how we operate globally, establishing scalable playbooks, and ensuring leadership has clear, actionable insight into IBX decisions and customer outcomes.

This role defines how GMPO operates at scale. By bringing structure to complex, global challenges—such as closures and EOL decisions—it enables faster, better-informed decisions, improved customer outcomes, and stronger alignment across the organization.

Responsibilities

• Design and implement governance frameworks across GMPO programs (closures, EOL, migrations, workarounds)
• Establish and continuously improve playbooks, standards, and ways of working
• Drive consistency in decision-making, documentation, and execution across regions
• Facilitate governance forums, ensuring clear outcomes, accountability, and follow-through
• Guide delivery and execution teams on adoption of defined processes and standards, ensuring consistent application across programs
• Continuously monitor process effectiveness, identifying gaps and adjusting frameworks to improve execution, speed, and quality
• Provide structure and oversight for complex, cross-functional initiatives that may not fit traditional program models
• Support prioritization and decision-making for IBXs under review or in transition
• Partner with global and regional leaders to align on strategy and execution pathways
• May directly manage high-priority or top-tier customer scenarios
• Own and operate program intake processes, including evaluation, scoping, and prioritization
• Maintain centralized tracking systems and databases for all in-scope programs and IBXs
• Consult with cross-functional teams (Operations, Sales, Finance, Legal, etc.) on unique or complex edge cases
• Ensure clarity on ownership, funding, and next steps before program activation
• Develop and maintain global dashboards providing visibility into IBXs under review, strategic options, approved actions, and final customer dispositions
• Deliver clear, concise reporting to executive leadership (RAG status, key risks, decisions required)
• Translate complex program landscapes into simple, actionable insights