Senior Program Manager (ServiceNow and CMDB experience)

About

Senior Program Manager (ServiceNow and CMDB experience)

Location: Jersey City, NJ-- Hybrid- 3 days onsite-- must be local

6+ months contract

Industry: Financial Services

Required Skills

Must-Haves:

• 10+ years program management experience in enterprise environments, leading large-scale, cross-functional initiatives
• 5+ years ServiceNow delivery experience with strong focus on CMDB, CSDM, ITOM, and ITSM
• Proven expertise in CMDB architecture, service modeling, and data governance (incl. Discovery & Service Mapping)
• Strong ability to lead end-to-end ServiceNow programs (governance, risk, budget, vendor management, and delivery)
• Experience working with senior stakeholders, driving enterprise alignment, and translating technical strategy to business outcomes

Primary Skills:

• Bachelor's degree in technology, engineering, business, or related field
• PMP, PgMP, or similar certification
• 10 years of enterprise program/project management experience
• 5 years delivering ServiceNow projects across CMDB, ITOM, and ITSM
• Experience leading cross-functional programs with enterprise and regulatory impact
• Strong knowledge of ServiceNow CMDB, CSDM, discovery, service mapping, integrations, and data governance
• Ability to align CMDB strategy to business outcomes such as resilience, automation, risk reduction, and decision support

Responsibilities

• Lead ServiceNow programs across CMDB, CSDM, ITOM, and enterprise service visibility
• Coordinate delivery across teams, vendors, and workstreams with accountability for outcomes
• Manage risks, issues, and dependencies while driving timely decisions and course correction
• Lead implementation of CSDM-based service and capability models aligned to business and operations
• Partner with architecture and service owners to prevent duplication and ensure alignment
• Define and implement data model extensions, including capability attributes and resiliency boundaries
• Bridge enterprise frameworks with practical CMDB execution
• Ensure compliance with governance, risk, security, and regulatory standards
• Establish program controls, reporting, and audit-aligned documentation
• Drive execution using Agile and SDLC practices
• Manage budgets, forecasts, vendor spend, and capacity planning
• Oversee vendor performance, ensuring quality and value delivery
• Serve as primary contact for stakeholders and executives
• Translate technical initiatives into clear, executive-level communication and decisions