Senior Manager - Warranty and Services Expert (f/m/x)

About Us

We are looking for a Senior Manager - Warranty and Services Expert (f/m/x) to join our Financing & Value-Added Services Team, that is responsible for financing, insurances and aftersales services for all the 9 markets where Autohero is currently operating. Your role will consist in optimizing our existing warranty and services sales offering, ensuring best-in-class operational performance and taking part in the development of new services to ever better serve Autohero customers needs.

Position within the company and managerial responsibilities: In addition to working in close collaboration with our Product, Finance, tech and Marketing teams based in Berlin headquarters, you will have regular contacts with local management from our 9 european subsidiaries.

What we offer:

• Once a unicorn, now a listed public company, be part of our success story
• A very international and dynamic working environment with exciting challenges for personal growth. Everything you do has direct business impact.
• Design and execute exciting projects, partially from the ground up, and play a crucial part in turning ideas into concrete offerings
• Your future is important to us, which is why we have an above-average corporate pension plan to top it off
• We offer discounts on well-known brands like Flaconi, Bosch, Apple and Sky, as well as special offers on used cars for you, your family and your friends

Job Description

• Use your previous experience and skills to review, challenge, and ultimately improve existing processes and products, leverage technology and data decreasing costs while maintaining a high-level of customer satisfaction, and ensure best practices are known and shared between all our local entities in Europe
• Fully leverage and further develop critical business skills including quantitative and qualitative analysis, project management, communications, stakeholder management in a high-functioning team environment
• Become the central point of connection between internal and external stakeholders including Product/Tech, Legal, Finance and external partners for future project rollouts
• Turn our extended warranty and maintenance subscription program into true powerhouses: set up financial targets and planning infrastructure, implement cost-controlling procedures, designing training materials, optimize product content and increase revenue through targeted revenue management & renewal initiatives