Service Project Manager

About

Insight Global is looking for a Service Project Manager to join an industry leading Mechanical, Electrical, Plumbing contractor delivering complex multifamily and commercial projects throughout California. The Service Project Manager is responsible for the successful execution of owner directed, retrofit, and service focused MEP projects within occupied multifamily environments. This role is centered on delivering a white glove customer experience, ensuring each project is completed safely, on schedule, on budget, and with a high level of communication and accountability. This position leads project planning and execution, manages financial outcomes, coordinates internal and external stakeholders, and serves as the primary point of contact for property owners, asset managers, and repeat clients who expect high touch service and proactive leadership.

Key Responsibilities:

• Serve as the primary point of contact for end users, property owners, asset managers, and repeat clients.
• Build and maintain strong client relationships to drive repeat business and long term partnerships.
• Lead the planning, execution, monitoring, and closeout of assigned service, retrofit, and owner directed MEP projects.
• Manage work within occupied multifamily units, ensuring tenant safety, minimal disruption, compliance with property protocols, and a positive tenant experience.
• Direct Project Coordinators and field teams to achieve schedule, budget, quality, and safety objectives.
• Manage project level budgets, cost tracking, and forecasting to ensure profitability across all service and retrofit work.
• Identify and drive opportunities to improve service delivery, tenant coordination, and operational efficiency.
• Maintain a high level of organization, responsiveness, and follow through to ensure clients feel fully supported throughout the project lifecycle.

Required Skills & Experience

• 5–10 years of experience managing service oriented, retrofit, or owner directed Heating/Cooling/Plumbing projects.
• Excellent communication, customer service, negotiation, and leadership skills.
• Strong working knowledge of MEP systems, retrofit methodologies, and best practices for occupied multifamily environments.
• Exceptional organization, communication, and time management skills.
• Proven ability to deliver projects on schedule, within budget, and with a strong track record of customer satisfaction and repeat work.