Senior Project Manager

Senior Project Manager — CRM & Digital Transformation (Financial Services)

Remote | India

Similar titles: Delivery Manager · Programme Manager · IT Project Manager

About the Role

Solutions Metrix is a North American CRM consulting firm delivering digital transformation programs for banks and credit unions across Canada and the United States. We implement and integrate Creatio CRM and Boomi-based solutions for financial institutions managing billions in assets.

We are hiring a Senior Project Manager to own end-to-end delivery across our client portfolio. This is not a coordination role. You will be the primary point of accountability for project outcomes — budget, scope, timeline, stakeholder relationships, and team performance.

Note on schedule: This role operates on a 9 AM–5 PM EST schedule. It is fully remote with flexible hours. We compensate above the market rate. Please consider the schedule honestly before applying.

What You'll Do

• Own full project delivery - budget, schedule, scope, quality, and stakeholder communication from kickoff through go-live • Lead client-facing governance: status reporting, escalation management, executive stakeholder alignment, and difficult conversations when projects go off track • Build and maintain project plans covering objectives, technologies, timelines, resources, and risk strategies • Run risk assessments and develop proactive mitigation strategies before issues become escalations • Manage the transition from signed contract to delivery team — fast, clean, and according to established process • Oversee bi-weekly invoicing reports to ensure accurate client billing • Coach and mentor delivery team members on PM best practices and current processes • Negotiate with stakeholders and vendors to secure the resources needed for successful delivery • Establish governance and reporting structures across the project portfolio • Participate in agile ceremonies and maintain project documentation in Confluence and JIRA What We're Looking For Must-haves

• 8+ years of project management experience in IT or technology consulting • Proven track record managing CRM implementation projects end to end • Direct experience with financial services clients — banks, credit unions, or insurance • Strong client-facing presence — you have led executive stakeholder conversations, managed escalations, and delivered difficult news professionally • Hands-on with Atlassian Confluence and JIRA • Professional-level English, written and verbal • Genuine openness to working EST hours Strong advantages • PMP, PMI-ACP, CSM, or equivalent certification • Experience with major CRM platforms (Salesforce, Dynamics, Pega, or equivalent) • Prior experience on North American client accounts from India Why Solutions Metrix • Compensation well above market — highly competitive pay structured to reflect the seniority and EST commitment • Direct client ownership — you are not a delivery coordinator behind a senior partner. You own the relationship. • North American financial services clients — institutions managing billions in assets • Boutique environment — small, senior team with no bureaucratic layers between you and decision-makers • Fully remote, flexible — you manage your day within the EST window About Us Founded in 2001 and headquartered in Montreal, Solutions Metrix is a CRM consulting firm specializing in digital transformation for North American banks and credit unions. We deliver Creatio CRM implementations, Boomi integrations, and end-to-end transformation programs as a trusted implementation partner.

Solutions Metrix is an equal opportunity employer. Hiring decisions are based solely on qualifications, merit, and business needs.