Quality Analyst

Who We Are

Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. We help improve the safety, efficiency, and sustainability of the physical operations that power the global economy, spanning agriculture, construction, field services, transportation, and manufacturing.

About the Role

We’re looking for an experienced Quality Analyst to join our pioneering Sales Quality Programs team. The Quality Analyst will partner with leadership and cross‑functional stakeholders to uplevel and drive strong sales outcomes. You will support teams in all segments, implementing data monitoring systems, assessing compliance, and using business intelligence to drive improvements on both sides of the customer experience. This role reports to the Sr. Manager of GTM Quality Programs and is part of the Revenue Operations department. The position is remote and open to candidates residing in Canada.

You Should Apply If

• You want to impact the industries that run our world and help keep lights on, get food into grocery stores, and ensure workers return home safely.
• You have an innate curiosity about how businesses work and enjoy learning about diverse operations.
• You build genuine relationships with customers, earning trust through human interaction.
• You want to be surrounded by high‑performance colleagues and be challenged to go farther.
• You are a team player who believes sales is a team sport and shares best practices.

Responsibilities

• Utilize best practices and tools from across the industry to ensure the highest standards of service in all prospect and customer interactions.
• Monitor interactions across various lines of business to assess quality of engagement and process compliance.
• Implement mechanisms to track and ensure compliance with quality process requirements, call scoring, and calibration.
• Drive investigative projects that identify opportunities to improve behaviors, processes, procedures, tools, training, and outcomes.
• Collaborate across Sales and Sales Operations stakeholders to implement and ensure accountability in quality programs.
• Leverage Large Language Models (LLMs), Excel, Google Sheets, Tableau, and similar tools to analyze data and derive actionable insights.
• Deliver data‑driven insights on the quality of sales team engagements across all segments, regions, and industries.
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally.

Minimum Requirements

• 4+ years of Sales, Enablement, Operations, Quality, Management Consulting, or Program Management experience, ideally in a SaaS environment or fast‑paced IT consulting role.
• Proven track record launching transformational quality projects that measurably increase team productivity and customer outcomes.
• Ability to ramp up quickly on business priorities and derive insights from data.
• Excel at building trust and communicating effectively with a wide variety of stakeholders, including account reps, managers, and technical roles.
• Poise under pressure when working through issues in a fast‑paced environment.
• Strong attention to detail and a knack for process improvement and documentation.

Preferred Qualifications (Ideal Candidate)

• Experience working with Gong and/or Salesforce.
• Project management or industry certifications (e.g., COPC, PMP).

Compensation

• Annual Base Salary: $113,050 — $133,000 CAD (range may vary based on location, knowledge, skills, and experience).

Total Rewards & Benefits

• Above‑market total compensation through a combination of base salary, performance‑based bonus/variable pay, and equity (for eligible roles).
• Flexible, employee‑led remote model.
• Professional development stipend.
• Comprehensive health and parental leave plans.
• Additional benefits designed to support long‑term success.

Flexible Working

Samsara embraces a flexible working model. Offices are open for those who prefer in‑person work, and remote work is supported where it aligns with operational requirements. Specific locations may be required for certain positions to facilitate collaboration, access resources, or align with service regions. All employment offers are contingent upon the ability to secure and maintain the legal right to work in the specified location.