Senior ServiceNow Tester

Job Description

Must Have Qualifications: Hands on testing with Service Now. Automation and Service Now Certificates are required. Preferred: Java Script, Python, or Selenium. Development experience would also be nice to have.

Responsibilities

• Develop, document and maintain the test data, data validation, end to end testing flows.
• Design, develop, and maintain automated test scripts using ServiceNow ATF.
• Create test cases based on functional and technical requirements.
• Collaborate with developers, business analysts, and QA teams to validate functionality.
• Analyze test results and report defects in a timely manner.
• Participate in daily stand-ups, sprint planning, and other Agile ceremonies.
• Ensure high quality and performance of the ServiceNow platform across ITSM, HRSD, CSM, or other modules.
• Develop reusable test templates for future automation initiatives.
• Conduct functional testing for IRM (Integrated Risk Management) and GRC (Governance, Risk & Compliance) modules.
• Validate controls, risks, issues, assessments, workflows, and regulatory frameworks.
• Test config changes that include tables, ACLs, business rules, flows, UI policies, update sets.
• Conduct regression testing using ATF across ServiceNow upgrades/releases.
• Perform cross-browser testing and E2E user journey validation with external apps.
• Test REST/SOAP integrations and external data flows.

Required Qualifications

• 5–8+ years of QA.
• 3+ years of hands-on ServiceNow ATF testing (with focus on IRM/GRC).
• Strong automation experience (Selenium).
• Deep understanding of IRM/GRC processes, controls, risk scoring, assessments, SOX/compliance flows.
• Hands-on with tables, ACLs, flows, update sets, APIs, business rules.
• 3+ years validating platform UI, Service Portal, Workspace UX.
• Strong analytical, debugging, and communication skills.
• 2+ years’ experience with Agile/Scrum methodologies.
• Knowledge of test planning, test case creation, and defect management.
• Proficient in identifying automation opportunities within the ServiceNow ecosystem.

Preferred Qualifications

• ServiceNow certifications (CSA, CIS-Risk, CIS-GRC, ATF).
• CI/CD experience (GitHub/Jenkins/Azure DevOps).
• Experience with domain-separated instances.
• Prior experience in large-scale ServiceNow implementation projects.
• Scripting experience with Python, JavaScript, etc.