Senior ServiceNow UX Lead
McKesson Corporation
About the role
About
Shape user experience at McKesson as a Senior ServiceNow UX Lead. Focus on delivering high-quality, intuitive user solutions within a collaborative, hybrid work environment. This senior individual contributor role requires leading the user experience strategy for McKesson’s ServiceNow platform. You will be responsible for designing standards and ensuring solutions align with business outcomes, advocating for user needs, and partnering with Business Product Owners and Development teams. Your impact will directly influence how users interact with McKesson's services.
Responsibilities
- Define and lead the UX strategy and standards
- Serve as the ServiceNow UX authority in governance forums
- Facilitate UX project workshops and research activities
- Review and guide UX designs for usability standards
- Mentor teams on user-centered design practices
Requirements
- 7+ years in ServiceNow and UX leadership
- Experience in a complex enterprise environment
- Strong communication and stakeholder facilitation skills
- Ability to manage multiple projects under tight deadlines
- ServiceNow Certified System Administrator and Developer
Utilize your expertise to enhance McKesson's ServiceNow user experience and drive quality care accessibility.
Skills
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