Senior Site Reliability Engineer

About Us

At Disney Experiences (DX), we embody the motto, "We Power the Magic!" Our team designs and maintains exceptional digital experiences for iconic vacation brands, including Disney's Parks & Resorts, Disney Cruise Line, and Disney Vacation Club. We manage both digital and physical aspects of Guest experiences across various segments like Attractions & Entertainment, Food & Beverage, and more, covering initiatives such as MyDisneyExperience and Hey, Disney!

This position is part of the Connected Products organization within Technology & Digital for Disney Experiences.

About The Team

The Connected Products team focuses on the development, installation, and ongoing support of innovative embedded devices and RF/IoT applications, as well as several camera-based technologies such as computer vision and facial recognition.

What You'll Do

• Implement and support advanced sensor systems integrating multiple technologies and protocols.
• Troubleshoot and optimize diverse electrical, mechanical, and sensor systems.
• Configure and calibrate hardware parameters for optimal performance.
• Demonstrate strong systems administration skills in Linux and Windows while being adaptable with bespoke device platforms.
• Be on-call for emergencies, addressing system failures or malfunctions outside regular hours.
• Produce comprehensive technical documentation and training materials for service technicians.
• Regularly assess systems for maintenance requirements and calibration needs.
• Maintain cybersecurity protocols and manage vulnerabilities within the department.
• Keep up with emerging technologies to enhance team capabilities.

Required Qualifications

• Minimum of 5 years relevant work experience.
• Proficient in agile environments.
• Solid grasp of observability principles and corresponding tools.
• Experience with Cloud environments (AWS, Azure, Google Cloud).
• Ability to collaborate on building reliable and scalable enterprise systems.
• Skilled in identifying root causes in large-scale distributed systems.
• Expertise in Linux administration, troubleshooting, and security.
• Proven experience leading technical projects and ensuring effective delivery.
• Collaboration with Security Operations teams to develop secure solutions.
• Excellent troubleshooting abilities across systems, networks, and code.
• Knowledgeable and proactive regarding RF and connected devices, with a commitment to continuous learning and development in data engineering tools and methodologies.

Preferred Qualifications

• 8+ years of experience in distributed systems.
• Expertise in Bluetooth and NFC technologies.
• Knowledge of vulnerability management and cybersecurity applications like Wiz.io.

Required Education

• Bachelor's degree in Computer Science, Information Systems, Software, Electrical or Electronics Engineering, or a related field, and/or equivalent work experience.

Preferred Education

• Advanced degree in a related field.