Senior Site Reliability Engineer

About Us

Are you a talented, creative, and results-driven professional who thrives on delivering high-performing applications? Come join us!

We believe that innovation should drive all that we do, in challenging assumptions and being big and bold with our ideas. You will work directly with leaders who believe in celebrating successes and sharing learnings with other teams to promote progress.

The Senior Site Reliability Engineer is responsible for the development, implementation, and support of Site Reliability Engineering (SRE) solutions for applications supported by the Compliance Technology organization. As the Engineering arm of the GFT Technology and Operations, this team will work collaboratively with Delivery arm of the same organization and any other IT partners required to succeed in its mandate. The incumbent will need intermediate knowledge and experience working in an application development and/or technology operations organization. Perform production support role and partner with the SRE Delivery team in incident management and problem management.

What Will You Do?

• Perform application production support role including off-hours support.
• Development of SRE solutions (monitoring and alerting, machine learning anomaly detection, self-healing, and reliability testing)
• Learn about multiple applications and technologies and how they interact to provide cross-function support.
• An understanding of how legacy and emerging technologies integrate is required.
• Assist in incident management and problem management for applications in scope.
• Maintain technology currency (manage server patching, certificate renewal, etc.) with keen eye on automating opportunities
• Ensure availability and uptime of applications in scope, as per service level objectives.
• Ensure compliance of all systems and applications in scope, including maintaining segregation of duties
• Implement monitoring and alerting, anomaly detection, self-healing and reliability testing for applications in scope
• Supports unit's goals to adopt automation solutions for applications in scope.
• Apply design-thinking and agile mindset in working with SREs, Scrum Masters and partner team leads
• Proactively identify and act on emerging issues (and works with Development teams) to resolve them in the short and long term
• Identify opportunities to reduce manual effort and human error.
• Make recommendations on process improvements and enhances system and support documentation

What You Need to Succeed?

Must have:

• 3+ years of hands-on experience in a variety of SRE languages and tools (Ansible, Dynatrace Managed, Moog, PagerDuty, ServiceNow, GitHub)
• Ability to automate manual support repeatable task and bring in 360-degree monitoring solution
• Intermediate knowledge of industry practices, with a focus on SRE
• Intermediate experience in a variety of environments (Cloud, Linux/Unix/Windows and services/APIs, databases)
• Excellent communication and stakeholder management skills

Nice-to-have:

• Experience with job scheduler like Zeke, Stonebranch, Autosys, Airflow
• Experience with troubleshooting using logs, Grafana, Moog, Dynatrace
• Understanding of SRE principles

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training program in financial services
• Flexible work/life balance options
• Opportunities to do challenging work