Associate Director – Technology Operations

About Fitch Group

Fitch Group is an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Fitch Group is currently seeking an Associate Director – Technology Operations based out of our NYC office.

As a leading, global financial information services provider, Fitch Group delivers vital credit and risk insights, robust data, and dynamic tools to champion more efficient, transparent financial markets. With over 100 years of experience and colleagues in over 30 countries, Fitch Group’s culture of credibility, independence, and transparency is embedded throughout its structure, which includes Fitch Ratings, one of the world’s top three credit ratings agencies, and Fitch Solutions, a leading provider of insights, data and analytics. With dual headquarters in London and New York, Fitch Group is owned by Hearst.

Fitchs Technology & Data Team is a dynamic department where innovation meets impact. Our team includes the Chief Data Office, Chief Software Office, Chief Technology Office, Emerging Technology, Shared Technology Services, Technology, Risk and the Executive Program Management Office (EPMO). Driven by our investment in cutting-edge technologies like AI and cloud solutions, we’re home to a diverse range of roles and backgrounds united by a shared passion for leveraging modern technology to drive projects that matter to our organization and clients. We are also proud to be recognized by Built In as a “Best Place to Work in Technology” 3 years in a row. Want to learn more about a career in technology and data at Fitch?

Responsibilities

• The Associate Director of Technology Operations leads the L2 team—comprising Cloud Administrators and System Administrators—responsible for operating and maintaining Fitch’s IT platforms.
• Coordinates day-to-day operations.
• Lead and mentor the Cloud Solutions Administrators team, setting operational standards and driving best practices across AWS and Azure to ensure systems are healthy, secure, performant, and compliant, while meeting SLAs and stakeholder expectations supporting Fitchs commitment to innovation and optimizing resource utilization for enhanced productivity.
• Diagnose and escalate-resolve complex issues across Linux, Windows and Kubernetes/containerized environments(EKS/ECS), guiding root-case analysis and preventive measures supporting Fitchs objective of delivering seamless and trustworthy service to clients.
• Define and Optimize tool configurations using Infrastructure as Code (IaC), orchestration tools establishing enterprises-sale strategies in backups and monitoring tools aligning with Fitchs goal of maintaining high service reliability and minimizing operational disruptions.
• Establish coding standards and review practices for Python/Java scripts and Terraform to scale automation across the team, aligning with Fitchs goal of growing sustainably with high service reliability and minimizing operational disruptions.
• Manage Zero trust and web filtering solutions to enhance network security and ensure secure access to resources, aligning with Fitchs goal of safeguarding data and maintaining robust cybersecurity measures across the organization.

Qualifications

• Handson experience with configuration tools such as Ansible and Infrastructure as code (Terraform), including setting standards, code reviews and CI/CD integration.
• Strong scripting skills in Python; ability to automate manual processes and leverage APIs to manage different tools and Cloud service providers.
• Deep experience with AWS Cloud services and troubleshooting common network issues (DNS, firewalls, load balancers); Hands-on leadership of Kubernetes/containers via EKS or ECS in AWS.
• Demonstrated success in managing tools and services with Terraform at scale, including modules, state management and policy-as code.
• Track Record of automating manual processes with Python leveraging API’s to manage tools and infrastructure reliably.
• Certifications: AWS Cloud Solutions Architect or Sys Ops.
• If you have experience with Machine Learning and Agentic Operations

Benefits

• Hybrid Work Environment: 2 to 3 days a week in office required based on your line of business and location
• Retirement planning and tuition reimbursement programs that empower you to achieve your short and long-term goals
• Comprehensive healthcare offerings that enable physical, mental, financial, social, and occupational wellbeing
• Supportive Parenting Policies: Family-friendly policies, including a generous global parental leave plan, designed to help you balance career and family life effectively
• Dedication to Giving Back: Paid volunteer days, matched funding for donations and ample opportunities to volunteer in your community

Additional Information

If you, or your immediate family, have any holdings that may conflict with your work responsibilities, you may be asked to divest yourself of them before beginning work.

We evaluate qualified applicants without regard to race, color, national origin, religion, sex, sexual or